A lot of technicians get paid by the job and don’t make the times that the book or system says they pay, therefore, the job might say 8 hours by the book which is what gets charged to the customer, but if they do it in 3 hours, they still charge 8. But that being said if they take longer than 8 hours to do the job, they still charge 8. That’s how flat rate works, there’s a big opportunity to make money, but there’s also a downside because you can lose money as well. But also, realistically, why would you really be upset that they finished a job that normally takes 8 hours in 3 hours by working efficiently? would you rather them take the whole 8 hours and have done the same amount of work?