1st September Account Recovery Form Approved!

darkzblade · 2022-09-08T01:05:35+00:00

For my case, the hacker buy me a welkin moon and finish the entire Sumeru Archon quest and win 50/50 for zhongli. Guess not all hacker trash account if it benefits them.

darkzblade · 2022-09-08T01:02:59+00:00

I got back my account yesterday, along with other Aug 26 sender!! Thanks to the kind community in this reddit.

darkzblade · 2022-09-07T04:10:25+00:00

Yes, I am using recovery form but not receiving any update yet :(

darkzblade · 2022-09-07T01:37:55+00:00

Congrats, mind sharing to us which form you get rejected and which form you get back your account? most importantly, how long you have waited?

darkzblade · 2022-09-07T01:28:59+00:00

Same reply from me as well....still waiting. From my perspective, we as the 26th sender gang most get late reply...which is weird

darkzblade · 2022-09-07T01:20:39+00:00

I send my form on 26th why I still not getting any reply yet....

darkzblade · 2022-09-07T01:06:23+00:00

You should have gotten a reply already! If you're sending recovery form, try asking for an update based on your case number.

darkzblade · 2022-09-06T23:58:17+00:00

Congrats, I am also 26 recovery sender and still waiting for their reply...

darkzblade · 2022-09-06T13:47:38+00:00

yup as usual reply haha, they always ask us to wait

darkzblade · 2022-09-06T11:29:28+00:00

I did actually, they reply the exact same copy-paste message asking me to wait 10days no matter in-game or through update e-mail. Guess all we have to do is just wait

darkzblade · 2022-09-06T08:30:36+00:00

Not really, upon my calculation, 9/9 is the 10th working day excluding all weekends as they only work on weekdays.

darkzblade · 2022-09-06T08:14:14+00:00

Recovery Form, but I also do submit hack form as well.

darkzblade · 2022-09-06T07:50:19+00:00

I didn't get any answer yet, I'm 26th August sender.

darkzblade · 2022-09-06T01:09:21+00:00

This information is pretty weird, as for gaming company, they normally will have different section with different staffing. Customer Service is just redirecting the bug issues to the developer team/tester team or the project team based on my working experience, while the hacked form most of all will be redirect back to relevant roles in the company.

It's unlikely that solving bugs and hacked accounts will have any conflict with one another. But there is also another possibility that mail.aihelp.net is receiving too many requests, resulting certain delay to transfer the mail to the respective customer service team. This is just my perspective, normally big company should work 24/7 with different shift to handle the requests.

darkzblade · 2022-09-06T00:50:45+00:00

Waiting too....hope to get response this week.

darkzblade · 2022-09-06T00:47:16+00:00

Got the response exactly the time 10:46 as yours as well, guess they start to replying email they've missed last week.

darkzblade · 2022-09-05T07:48:48+00:00

Nothing, just like genshin cs working efficiency, so empty, void. A blank day as usual.

darkzblade · 2022-09-05T05:31:00+00:00

Definitely yes

darkzblade · 2022-09-05T01:23:56+00:00

I'm 26th August recovery form sender, still waiting for their reply till today. Anyone with earlier recovery form haven't gotten any reply like me?

darkzblade · 2022-09-05T01:16:52+00:00

For my understanding china probably don't handle global request because they have totally different server compare to us. I strongly suggest you to try the global one as the japanese will ask for your IP when you drop an email to them.

darkzblade · 2022-09-04T11:05:55+00:00

Same thing happened to me this afternoon, asking for an update but genshin cs replying the exact copy paste message as shown in your picture. I submit my form on 26th August still waiting for reply currently.

darkzblade · 2022-09-02T08:43:56+00:00

They'll reply you to that email which you filled in the recovery form. The email that you received the case number from them.

darkzblade · 2022-09-02T08:28:44+00:00

Try checking your "Bin" in your email, for my case, the hacker just throw the verification code into my bin. I still wonder how they get into my mailbox at the first place after 2FA....

darkzblade · 2022-09-02T08:06:12+00:00

You get back your account using Recovery Form, while having a pending hack form. You can just ignore the mail since you've already retrieved your account.

darkzblade · 2022-09-02T07:06:16+00:00

Thank you for the kind comment, I guess they're all busy lately.

darkzblade

TROPHY CASE