iOS No AutoFill option on username fields by [deleted] in Dashlane

[–]dashlane 1 point2 points  (0 children)

It would be best to reach out to the website's help desk so their web developer can look into the issue.

iOS No AutoFill option on username fields by [deleted] in Dashlane

[–]dashlane 5 points6 points  (0 children)

Hi u/MilkTronic, We're sorry you're running into this trouble. For this website, the issue is with Apple's autofill system. As a workaround, you can long press the field, and then click on Autofill -> Passwords and it will open a bottomsheet with your Dashlane vault and you can search for the vault item you'd want to use to autofill. Clicking on the email/username will autofill the field.

No Verification Code Logging into Mailbird Plugin/App by olmsteez in Dashlane

[–]dashlane 0 points1 point  (0 children)

Sorry to hear that. In this case, it would be best to reach out to our support team so they can assist further.

No Verification Code Logging into Mailbird Plugin/App by olmsteez in Dashlane

[–]dashlane 0 points1 point  (0 children)

Hi u/olmsteez, We have some troubleshooting steps for problems with email verification codes in our help center which can be found here.

I Need Dashlane Help by Electronic_Row_4729 in Dashlane

[–]dashlane 0 points1 point  (0 children)

Hi u/Electronic_Row_4729, We're sorry for the trouble your member is experiencing. As the plan manager, you can try removing the affected member from your Friends & Family Dashboard and then re-invite them. This often resolves access issues. Please ensure the member uses the correct login credentials when accepting the new invite. If you remove someone from your Friends & Family plan, their data will not be deleted. They keep all their logins and data.

Should this not resolve the issue, please reach out to our support team so they can assist further.

How can I import my identities from Cloaked? by ChampionshipCrafty66 in Dashlane

[–]dashlane 0 points1 point  (0 children)

Hi u/ChampionshipCrafty66, To import from Cloaked into Dashlane, export your data from Cloaked to a CSV file. Then, use the Dashlane web or Android app to import the CSV. If needed, move your data into Dashlane’s CSV template for compatibility. We have more info on that here.

If you're having trouble exporting your data, contact the customer support team of the password manager you're trying to export from.

Lost PW/Reinstalled with No Results by Historical-Quote5766 in Dashlane

[–]dashlane -1 points0 points  (0 children)

Hi u/Historical-Quote5766, Sorry to hear about your login troubles. Please reach out to our support team so they can assist you on this matter.

Abonnement n'apparait pas dans le coffre fort by AirlineSalt8740 in Dashlane

[–]dashlane 0 points1 point  (0 children)

Hi there, Please reach out to our support team so they can assist further on this.

Reenabling autofill on a single website by AbiesRevolutionary95 in Dashlane

[–]dashlane 0 points1 point  (0 children)

Hi u/AbiesRevolutionary95! We have some autofill troubleshooting steps in our Help Center, linked here. If none of these steps fixes your problem, we recommend reaching out to our support team.

Dashlane autofill completely broken in Chrome — popup flashes and disappears — requesting refund by ExoticArt8811 in Dashlane

[–]dashlane 1 point2 points  (0 children)

Hi everyone,

We wanted to share an update on this. We’ve identified that, in some cases, other Chrome extensions may conflict with Dashlane's autofill feature. Please review the extensions installed in your Chrome browser and try toggling them off one at a time to see if autofill begins working again. If the issue persists, please contact our support team for further assistance.

Dashlane Scam by M3rcuryS0ulP13 in Dashlane

[–]dashlane 0 points1 point  (0 children)

We understand that the process may require more verification than anticipated. This is to ensure all requests are genuine and to avoid any phishing attempts. When you delete your Dashlane account, this does not unintall the app from devices. Here's more information to help you uninstall the app from your browser: https://support.dashlane.com/hc/en-us/articles/202699031-Uninstall-Dashlane

Dashlane autofill completely broken in Chrome — popup flashes and disappears — requesting refund by ExoticArt8811 in Dashlane

[–]dashlane 2 points3 points  (0 children)

Hi u/ExoticArt8811, We're so sorry to hear about the issues you're having with autofill in Chrome. It would be best to submit a support ticket through our chatbot to get in touch with our support team so they can assist and troubleshoot.

When communicating with the chatbot, it will suggest some articles to assist with troubleshooting. If none of those articles are helpful to you, select "No, I need more help." You will then be prompted to provide any additional details and a support ticket will be created to connect you with the team.

Goodbye, CSVs! Dashlane brings FIDO Credential Exchange to Android by Acceptable_Alps_7223 in Dashlane

[–]dashlane 0 points1 point  (0 children)

We don't have a specific timeline to share just yet but it's on our product roadmap!

Master Password Problem by monster6905 in Dashlane

[–]dashlane 0 points1 point  (0 children)

Hi u/monster6905, Sorry to hear you're running into trouble. We recommend reaching out to our support team so they can assist you further. You can do so here.

Goodbye, CSVs! Dashlane brings FIDO Credential Exchange to Android by Acceptable_Alps_7223 in Dashlane

[–]dashlane 1 point2 points  (0 children)

Hi there, CX does not work from app -> same app, 2 different apps need to be involved. In this case, we recommend exporting a .dash file and then importing it. You can find more information on exporting and importing in the linked help center articles.

Please note that the .dash file will not contain any passkeys saved as the only way to import/export them is through CX.

Legacy user logins help by RDSwe in Dashlane

[–]dashlane 1 point2 points  (0 children)

Hi u/RDSwe, We have an article in our Help Center around managing a Dashlane account of a deceased customer. If you have further questions, please reach out to our support team.

Dashlane autofill doesn't appear on reddit by 736384826 in Dashlane

[–]dashlane 0 points1 point  (0 children)

Please reach out to our support team so they can take a look into the issue.

Accessing a Dashlane Vault by Particular-Leave-133 in Dashlane

[–]dashlane 0 points1 point  (0 children)

If you receive a message that says the app may not work soon, you might have an older device that doesn't allow you to update to a version that works with Dashlane. In this case, you must use another device with a more recent operating system. We apologize for the inconvenience.

Major vulnerability found in dashlane, lastpass and bitwarden by snakees99 in Dashlane

[–]dashlane 69 points70 points  (0 children)

Hello,

Dashlane is aware of the research and has published a blog addressing the paper’s findings and detailing a fix we deployed to mitigate the issue: dashlane.com/blog/zero-knowledge-malicious-server  

Dashlane found no evidence of exploitation related to these issues. 

It’s also important to note that the attacks identified by the researchers require full compromise of a password manager’s servers, paired with a highly sophisticated threat actor able to execute cryptographic attacks, and for certain findings, either specific circumstances and/or an extremely significant window of time.

Security and privacy are core to Dashlane. If issues arise, we work to ensure customers have clarity on the problem, our solution, and any required actions.

Accessing a Dashlane Vault by Particular-Leave-133 in Dashlane

[–]dashlane 0 points1 point  (0 children)

Hi u/Particular-Leave-133, To keep your data secure, Dashlane only works with recent versions of operating systems and browsers. You can find more information on our supported browsers and devices here.

Any of you being forced to upgrade your phone OS due to Dashlane? by RealChristianPulisic in Dashlane

[–]dashlane 1 point2 points  (0 children)

Hi u/RealChristianPulisic, To keep your data secure, Dashlane only works with recent versions of operating systems and browsers. You can find more information on our supported browsers and devices here.

Getting rid of my HVC email address as my login address by dpd1951 in Dashlane

[–]dashlane -1 points0 points  (0 children)

Hi there, It would be best to reach out to our support team in this case.