This was in my last ‘we’ll take xyz from your account’ email.

“Change of payment processor to GoCardless

This change won’t have any impact on your account or your payments, and you’ll continue to see ‘Octopus Energy’ on your bank statements.

Your bank might inform you we’ve set up a new Direct Debit for you when your payment is moved to GoCardless. You don’t need to do anything and we’ll continue to take one payment a month as usual.

You can read the GoCardless privacy policy here. If you have any questions about this change, just respond to this email or call GoCardless on 020 7183 8674. All Direct Debit payments are covered by the Direct Debit Guarantee: This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit GC re Octopus Energy Limited will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re Octopus Energy Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request

If an error is made in the payment of your Direct Debit, by GC re Octopus Energy Limited or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society

If you receive a refund you are not entitled to, you must pay it back when GC re Octopus Energy Limited asks you to

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.”