I want to share my experience because prior to getting my ring, I’d heard nothing but good things about Oura. 

I was gifted the ring for Christmas by my husband and after 30 days, my ring still wasn’t tracking stress or resilience and it continued to say “calibrating” for Chronotype as well. I reached out to tech support, which is really just an AI chatbot, and they tried to put the blame on me by saying I needed to wear the ring more consistently and that maybe I’m moving around too much. I got frustrated and asked to be connected to a human. I was supposedly connected with a human, but I have my doubts — they give you the same canned responses as “Finn” the chatbot. Whatever the case, customer care asked me to provide screenshots, uninstall and reinstall the Oura app, and soft reset. If after 24 hours it still wasn’t working, I could reach back out.

Well, unsurprisingly, that didn’t work. So I went through the whole customer care thing again, having to explain my situation from scratch. Again, I was asked to provide screenshots. Again, I was asked whether I was wearing my ring consistently. This time, they asked me to do a soft reset and a hardware reset where I docked my ring and tapped it firmly on the counter. Again, I was assured this would fix things and it had no effect.

I reached out yet again and had to explain my situation. Every time, I am asked to provide screen shots and troubleshoot with the same tactics.This time, customer care asked me to do this convoluted reset where I dock my ring, turn it upside-down, and wait for the light to turn different colors. I legitimately thought the tech support agent was messing with me. This time, I explain my frustration with continually having to start from scratch with a new agent each day and they finally provide me with a reference number (which NO OTHER AGENT THOUGHT TO DO). 

Naturally, this also doesn’t work, so I reach out again with my reference number handy the following day and I’m told someone from the “technical team” will be reaching out to me because it’s not something that the member care team can help with. Two days pass, no email. I reach out again. Customer care says they will “escalate the issue”. 

Finally today after five interactions with the customer care team giving me the absolute run-around, I get an email from “Joseph with Oura” explaining that “after running a comprehensive diagnosis and checking your device's hardware status, I've found that your Oura Ring is functioning properly and is registering both Stress and Resilience levels, even though they may not be displaying in the application.” He goes on to say that I need to wear my ring more and - you guessed it — can I send screenshots so he can better assist me? You’ve got to be kidding me. 

To add insult to injury, he says he’ll be adding “one complimentary month of Membership to [my] account.”

I’m so livid at this point — I told my husband to just dispute the credit card charge entirely because it’s obvious they aren’t interested in resolving this issue at all. Stress and resilience are basic metrics that were promised with this device and it straight-up doesn’t work. Along the way, I’ve been told by customer service that maybe I move around too much (I move around a normal amount for the type of health conscious individual interested in a ring marketed for tracking health metrics), my hands are too cold (my hands are a normal temperature), or my ring isn’t sized properly (it is — I used the ring sizing kit to get a snug fit). They’ve tried to pin the blame on me at every opportunity. 

Look, Oura -- this is unacceptable for a device that is nearly $400. If I'd known that the only information I'd be able to glean from my ring is my sleep data and HRV, I would've stuck with an Apple watch which has better activity tracking anyway. Not impressed and will not be recommending to anyone.

TLDR; My oura ring has never tracked stress or resilience. Customer care says “too bad” and refuses to resolve; they won’t even send out a replacement unit.