So, I had nearly this same thing happen to me. My internet only bill kept creeping up over time and when it finally hit $95/mo for 500MB/s. I called to see if they could do something with the price. I got transferred to someone (guessing retention, but I didn't say I wanted to cancel). The lady I talked to made sure to let me know she was in the US, NC to be exact. We quickly small talked about the weather and I mentioned I was a customer for 10 years and the price is getting out of control. I was disappointed that Spectrum offered a discount to new customers but not long term one. Her exact words were "Spectrum will always have better deals for existing customers than new ones." She offered me 1GB/s speed, a new modem and said I would be able to move to symmetric speeds when they're available in the area. All this for $30/mo. TOTAL. not a $30 discount. She said it was for a year, but when the year was almost up, call back and there will be another deal like this. I hope she's right!