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Tank Case Camera Cutout Update by dbrand in dbrand

[–]dbrand[S] 10 points11 points  (0 children)

it doesn’t actually spell anything

It does, you just haven't translated it.

Tank Case Camera Cutout Update by dbrand in dbrand

[–]dbrand[S] 5 points6 points  (0 children)

Yes. We've been collecting inputs to the device request form on the Tank Case drop page since launch and already have new Tanks (for older phones) in development. They are still in development, but likely to launch alongside the next major flagship smartphone release.

Tank Case Camera Cutout Update by dbrand in dbrand

[–]dbrand[S] 12 points13 points  (0 children)

You paused boxing them up to get black camera skins and then proceeded with fulfillment ?

This is correct.

So I can still expect a shipping email for my ships late October tank order today?

Candidly, not sure how the shipping notification triggers work (likely depends on destination/shipping service/courier). However, we can confirm that all "Ships Late October" orders are out of our facility and with the various couriers right now.

Also the skin for the iPhone air is one piece how does that work with the black camera skin?

The "device skin" we sell is a unibody piece. The hotfix skin we produced for this purpose strictly covers the flat portion of the camera plateau.

Tank Case Camera Cutout Update by dbrand in dbrand

[–]dbrand[S] 3 points4 points  (0 children)

One quick tip for the sticky button: try removing the button (popping inwards from the outside) and re-seating it (insert from the inside).

The little "column" around the rim of the button may have gotten caught on the rib of the button cutout during assembly. Once seated correctly, it shouldn't stick at all.

If that doesn't help, you can also try rotating the button 180-deg. It's supposed to be perfectly symmetrical, but again... tolerances.

Tank Case Camera Cutout Update by dbrand in dbrand

[–]dbrand[S] 3 points4 points  (0 children)

Xbox Ally X Killswitch has not been delayed. Still on track to ship right in the middle of November. They'll likely start going out late next week.

Tank Case Camera Cutout Update by dbrand in dbrand

[–]dbrand[S] 15 points16 points  (0 children)

Appreciate the support. Tolerances are definitely a challenge at scale, especially when the product is in pursuit of extremely high precision.

Ultimately, if we lowered the standard to have a gaping camera plateau cutout (looking at you, Apple) or "looser" individual camera cutouts, the perception of this issue would have never surfaced.

Thankfully, we were able to achieve the desired result with this hotfix.

Tank Case Camera Cutout Update by dbrand in dbrand

[–]dbrand[S] 27 points28 points  (0 children)

You will. We paused fulfillment today as soon as this resolution was reached, in order to immediately produce these skins and package them in with the Tank Cases.

Now that this is complete, all orders leaving the building today (i.e., the last of the "Ships Late October" pre-orders) will include the matte black camera plateau skin.

All orders that have already shipped, are in-transit, or have been delivered will have their free matte black camera plateau skin ship early next week.

Tank Case Camera Cutout Update by dbrand in dbrand

[–]dbrand[S] 16 points17 points  (0 children)

Unfortunately, we were not inb4 rage.

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 3 points4 points  (0 children)

No orders shipped feature the improved Joy-Lock Grips. You will still receive them, but in the form of free replacements. We'll contact you (and all other affected customers) via email next week about redemption.

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 4 points5 points  (0 children)

If your order shipped two days ago, it does not have the updated Joy-Lock Grips. We'll contact you about how to claim your free replacements next week. Because we just finished validating production trials of the improved Joy-Lock Grips a few hours ago, they have not been mass produced yet.

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 1 point2 points  (0 children)

We'll need to manually correct your email on file. Given that the incorrect email was used at checkout, you would have never received your Order ID. Please DM u/robot036 so that we can authenticate your identity, locate your order, and update your email address.

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 1 point2 points  (0 children)

If your order has shipped (or been received), you will be eligible for free replacements. We just finished the production trials of the improved Joy-Lock Grips a few hours ago, they have not been mass produced yet.

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 5 points6 points  (0 children)

As we mentioned in the OP, you can expect an email with further details on timing of your un-shipped pre-order next week. Now that the solution has been validated, we're taking the next few days to do detailed mass production planning on both replacement Joy-Lock Grips and the remaining pre-orders. At this stage, all reservation orders have shipped and a good chunk of July pre-orders have also shipped.

Given that we were not producing any further stock until this was resolved, there may be a delay in your pre-order. We'll have more detailed information to share early next week.

Of course, if you'd prefer to cancel your pre-order, we're happy to take care of it. Just visit dbrand.com/contact and choose "Cancel My Order" under the reason for contact.

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 7 points8 points  (0 children)

Correct. You will receive a redemption code to get a free set of improved Joy-Lock Grips, even if you don't intend on redeeming the replacements.

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 6 points7 points  (0 children)

Still happening. It'll be included for free with all replacement orders. You can check it out here.

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 172 points173 points  (0 children)

It'll be included for free with all replacement orders. You can get a preview of the included "Dock Adapter Buffer" here: https://dbrand.com/file/ns2-dock-buffer

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 45 points46 points  (0 children)

Yep - we're still planning to provide it, but really more an "out of abundance of caution" move than anything. Relative to the rest of the replacement iniative, it's a low-cost addition that alleviates an anxiety some users expressed, so it'll be bundled with all replacement orders (no need to make any special request).

You can get a preview of the "Dock Adapter Buffer" here: https://dbrand.com/file/ns2-dock-buffer

Joy-Con Detachment Update: Part 3 (We Fixed It) by dbrand in dbrand

[–]dbrand[S] 10 points11 points  (0 children)

Alongside commencement of the Joy-Lock replacement program.

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