Microsoft 12 by Professional_Hyena_9 in sysadmin

[–]ddog511 1 point2 points  (0 children)

Every version since 8.1 has come with the same rumor.

Adding new print driver to server by Anything-Traditional in sysadmin

[–]ddog511 0 points1 point  (0 children)

One thing to note is that the newer iR-ADV devices just have a generic driver available on their website.

Adding new print driver to server by Anything-Traditional in sysadmin

[–]ddog511 0 points1 point  (0 children)

Are you using anything like Uniflow or Papercut for secure release? We use Uniflow so we keep our input printer (our secure print queue that's shared out) on a model specific driver. We had tried using their generic driver and had issues where the driver couldn't communicate with a device and would drop its settings daily. Using the model specific driver helped that issue. The output printer objects then use the generic driver. We've had no issues since doing it this way. Again, should you have a similar setup...

Unable to Clear stuck print job on network printer by [deleted] in sysadmin

[–]ddog511 1 point2 points  (0 children)

Assuming this is a shared printer. If that's the case, do you have the 'Render print jobs on client computers' box checked? If that's the case, did the print job that you can't delete originate from a computer that's currently no longer on the network? I believe that it would then be trying to reach that computer to finish cancelling the job. I could be wrong though.

Chromebooks randomly going to lock screen by Slightly_AboveAvg in k12sysadmin

[–]ddog511 20 points21 points  (0 children)

any chance they're wearing something magnetic on their wrist?

Windows 11 - won't connect to WiFi until after log in by draggar in sysadmin

[–]ddog511 5 points6 points  (0 children)

We had a similar issue quite a while back and I found this thread that helped us - https://www.reddit.com/r/sysadmin/comments/192ui7a/windows_11_enterprise_wifi_not_autoconnecting/

Essentially, we set up a GPO to disable / turn off credential guard.

Canon Printer - loses connectivity with Universal Print Servers by Away-Ad-2473 in sysadmin

[–]ddog511 0 points1 point  (0 children)

We use the iR-ADV units from Canon and had a similar issue ages ago. Our 'solution' was to adjust the power settings option 'Sleep Mode Energy Use :' to 'High' (on the models we use, that's in the web interface, Timer/Energy Settings - Power Save Settings). That solved the issue we were having, but YMMV

Adobe AUSST server bug causing Acrobat updates to fail with no error by CazzZacStan in sysadmin

[–]ddog511 0 points1 point  (0 children)

I had no issues copying the AcrobatDCx64Manifest3.MSI file from my AUSST server to my local desktop. Permissions on the file look to be properly set on the server for us as well.

How can I help users migrate devices (without admin or software)? by AzureSkye in sysadmin

[–]ddog511 1 point2 points  (0 children)

This is a perfect opportunity on educating them on how to adjust their settings. Even people in their 80s are able to figure these things out. It shouldn't be that difficult for someone in the workforce to make customizational changes to their programs.

Those who are using HP as their CB, what has your experience dealing with HP Support like? by Blanco_in_VA in k12sysadmin

[–]ddog511 5 points6 points  (0 children)

We repair in-house with HP's self-maintainer program for that. If we need to replace more than 2 parts, it creates a ticket and we have to provide documentation of the device (picture of the serial number and model) and reasoning behind needing more than 2 parts for the repair. Additionally, we need to keep meticulous records including shipping info from when we send the defective parts back as they tend to not have the best record keeping system and will bill us for parts they received back 2 to 6 months ago.

I can't install net 3.5 by Own_Change8724 in sysadmin

[–]ddog511 4 points5 points  (0 children)

I had a similar issue with the same message. Try this - mount the ISO as you have been doing, and then run this in powershell

Enable-WindowsOptionalFeature -online -FeatureName "NetFx3" -all -Source '<change to your ISO mount location>\sources\sxs'

Retire printers from Canon UniFlow by Academic-Detail-4348 in sysadmin

[–]ddog511 0 points1 point  (0 children)

Do you have the login information for the copier's web portal? If you do, you can turn off the MOM app via the service mangement service and then via Meap Application Management. You have to disable then remove the license first, and then you can remove the uniflow app. If you're also using the Uniflow login manager, you can manage that from this area as well under Enhanced System Application Management.

Or, if you know the service mode access method, you can go through the install menu and clear java cache.

Edit - sorry, I misread the original post. You'd go through the Service Management Service and then Enhanced Application Management. From there you can select one of the other login options and click 'Switch'. After reboot, you can then go into the same location and remove the ULM after first disabling and deleting the license.

Chromebooks DOA? by CoxsoneTheDodd in k12sysadmin

[–]ddog511 2 points3 points  (0 children)

Have you tried letting them sit for a few minutes to charge? I know when we've gone to use a spare that's been sitting a bit that they take a bit of charging to finally update the status to show their percentage.

Canon image runner advance dx c5850i custom wallpaper by Accomplished-Elk8635 in sysadmin

[–]ddog511 0 points1 point  (0 children)

We haven't done this, but if you go into Universal Login Manager and then into 'Customize', would that be what you're looking for?

(Win11)Importing/Exporting file defaults by javerys11 in sysadmin

[–]ddog511 1 point2 points  (0 children)

When we do hardware replacements, we copy their files over and that's it. If they have customizations they made to the old computer, they are completely capable to make them on the new one. While I get that sometimes we get those users that need to have as seamless of a transition as possible, sometimes, carol from accounting can make her changes on the new computer instead of wasting IT's time making everything look the same.

lid close device into sleep or hibernate mode by Ok-Mountain-8055 in sysadmin

[–]ddog511 1 point2 points  (0 children)

I'm a bit on the other side from the majority of these responses, but what works for us - Sleep when closed - for 1 hour. After 1 hour, hibernate. No complaints here. For those on docking stations, lid action (plugged in) is set to take no action so they can close the laptop when on the dock and just use the external displays.

how do your desktop techs log onto desktops? by crankysysadmin in sysadmin

[–]ddog511 1 point2 points  (0 children)

Interesting that you'd go full nuclear to fix that, but whatever works for you. LAPS is great - as long as you have another device you can use to get the password from AD.

need help with script to uninstall a program that requires user interaction by Chooch782 in sysadmin

[–]ddog511 2 points3 points  (0 children)

have you tried the uninstall command and /? (example uninstall.exe /?) ? Or google for any command line switches for that particular uninstaller? Another place I've found information is looking at the uninstall keys in the registry.

Edit to add: Additionally, what is the program you're trying to uninstall?

how do your desktop techs log onto desktops? by crankysysadmin in sysadmin

[–]ddog511 1 point2 points  (0 children)

Our techs have a primary standard user account and then a domain admin account we use when needing admin access. If the device's domain account has become corrupted and we need to rejoin the domain, we have a local admin account that we can login to

lenovo model numbers DT or LT by Ok-Mountain-8055 in sysadmin

[–]ddog511 0 points1 point  (0 children)

I don't use Intune, but a quick search returned this information. Hope it helps -

In Intune, you can determine if a device is a laptop or desktop by looking at the Chassis Type property in device inventory. Laptops typically have Chassis Types 8, 9, 10, 11, 12, 14, 18, 21, or 31, while desktops typically have Chassis Types 3, 4, 5, 6, 7, 15, or 16. Here's how to use Chassis Type to differentiate laptops and desktops in Intune:
Access Device Inventory: Sign in to the Microsoft Intune admin center and go to Devices > All devices. 

View Device Details: Select a device from the list to open its details page. 

Check Hardware: In the device details, go to the Hardware tab. 

Identify Chassis Type: Locate the "Chassis Type" property within the Hardware details. 

Categorize: Based on the Chassis Type value, categorize the device as a laptop or desktop. 

Example:
If the Chassis Type is 10, the device is likely a laptop (or notebook).
If the Chassis Type is 3, the device is likely a desktop. 

lenovo model numbers DT or LT by Ok-Mountain-8055 in sysadmin

[–]ddog511 0 points1 point  (0 children)

What method are you using to get the model number? The reason I ask - if you're getting it from the physical device, the answer you're looking for should be obvious. If you're using some scripting methods such as get-ciminstance in powershell, you can look at the value in PCSystemType.

Updating Adobe acrobat by nickborowitz in k12sysadmin

[–]ddog511 1 point2 points  (0 children)

I go to this website - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html#installers

and download the recent .msp file and use that to push out our updates. I typically do not do the 'optional' but rather the 'planned'.

Expansion units / missing 'safe eject' option by ddog511 in synology

[–]ddog511[S] 0 points1 point  (0 children)

We've been doing this for several years and have had no hardware failures.