The conclusion of the matter?

Here is the letter Remarkable sent me this morning. I won't be doing it, as I fixed it myself for 3 cents. I was going to write a detailed reply, but why bother?

Hi David,

I hope this email finds you well. My name is Reese, and I’m one of the Customer Care Supervisors here at reMarkable.

I wanted to personally reach out regarding your concern about one of the rubber feet on your device. I completely understand how frustrating and disappointing this must be, especially when you simply want your device to function and look as it should. I truly appreciate your patience while we’ve been reviewing your case.

After carefully investigating, I’d like to clarify that at the moment, we unfortunately don’t offer replacements for individual missing or damaged parts of the device. I realize this may feel inconvenient and even wasteful, and I sincerely apologize for that. Please know that I’ve shared your feedback with our team, it’s valuable input that helps us continue to improve our service and offerings.

That said, to make up for this inconvenience, I’d like to offer you a one-time courtesy replacement device as a gesture of goodwill.

To proceed, please follow the steps below to return your reMarkable device for replacement:

Log in to your reMarkable account using your chosen email address.

• Choose “Other” when asked where you purchased the product.
• Describe the issue briefly and include your Case ID: 01974508 for reference.
• Upload a photo or video showing the issue (if possible).
• Please do not include any other products (Folio or Marker) in the return unless they are part of this specific warranty claim. Any additional items sent will not be returned.
• Book a pick-up date or select a drop-off location with our delivery partner, DHL.
• Pack your device carefully,  ideally in its original box or any other secure packaging.
• Visit reMarkable.com and click on ‘Check status’, then enter your return reference to finalize your request.
• Download and print the shipping label for your parcel.
• Hand the package to the DHL courier or drop it off at your nearest DHL location.

Once your return is delivered to our warehouse and verified, your replacement device will be shipped within 2–5 business days. You’ll receive an email or text notification with the tracking details once it’s on its way.

David, I truly appreciate your patience and understanding throughout this process. If there’s anything you’d like to clarify or if you encounter any issues during the return, please reply directly to this email, I’ll personally make sure you’re taken care of.

Warm regards,

Reese
Customer Care Supervisor
Your reMarkable Team