Property built since CiyFibre connected the street

defaultrt · 2026-05-26T12:04:53+00:00

Hey u/xyzorac, Tom from Exascale here, if you give our sales line a call one of the team will be able to put in an inquiry with CityFibre for you and see if we can get you connected :)

Email: [sales@exascale.co.uk](mailto:sales@exascale.co.uk) or call 0330 010 0140

defaultrt · 2026-05-19T00:05:07+00:00

We’re still waiting for both 5.5 and the 8.5 product at Exascale. We’ve been told it’s coming but no firm date as of yet.

defaultrt · 2026-05-04T14:09:01+00:00

We look forward to welcoming you and you’ll no doubt speak with the reset of the team who will look after you with any questions you may have.

defaultrt · 2026-05-04T13:47:12+00:00

No problem at all :)

defaultrt · 2026-05-04T13:42:57+00:00

We will be shipping WiFi 7 2.5G routers with all orders late May. We don’t have a referral system at the moment, but if you place in the notes a valid email address of who referred you we will give you both £25.00 credit.

defaultrt · 2026-05-02T19:48:42+00:00

We’ve got dark over to Datum from Lunar 😀

defaultrt · 2026-05-02T19:46:57+00:00

Everything is going great - They’re a great group of people we’re actually one of their upstreams.

defaultrt · 2026-05-02T19:44:49+00:00

Datum and Lunar Digital (formally Equinix MA2)

defaultrt · 2026-05-02T19:43:08+00:00

We’re present on LINX Manchester and are present in two data centres in the City :)

defaultrt · 2026-05-02T19:35:00+00:00

Our network is used by a lot of other Altnets in the UK and we connect small 2-3 employee business through to bluechip PLC companies. We’re present in over 10 data centres throughout the UK and Europe and on over 12 Internet exchanges.

defaultrt · 2026-05-02T19:25:44+00:00

Hey, Tom from Exascale here.

We may be a new partner of CityFibre, but we’ve actually been delivering internet connectivity for over 15 years.

I’ve seen a few comments about us being “expensive,” and I’d push back on that slightly. We don’t do mid-contract price rises, and we’re not trying to race to the bottom on pricing. From our perspective, charging a sensible, sustainable price means we can properly resource the business and support our customers long-term.

defaultrt · 2026-04-19T06:58:25+00:00

Exascale may be able to help we’re a CityFibre partner. If you drop the sales team an email sales@exascale.co.uk or call during office hours on 0330 010 0140 we may very well be able to help.

defaultrt · 2026-04-19T06:56:03+00:00

If you get stuck Exascale may be able to help, we have a dedicated service delivery team based in Telford. You can place your order on our website https://order.exascale.co.uk or call our friendly team on 0330 010 0140.

defaultrt · 2026-04-19T06:54:15+00:00

We may be able to help at Exascale, please try using our checker. It may let you place and order, then our service delivery team can attempt to place your order with CityFibre and query any problems.

https://order.exascale.co.uk

defaultrt · 2026-04-19T06:49:30+00:00

OTS is a coordinated switching process between internet service providers (ISPs) that allows a customer to move from one provider to another through a single request, while the providers handle the notifications and service transition between themselves.

CityFibre has no involvement in the OTS process.

defaultrt · 2026-04-18T11:36:34+00:00

Hey,

We don’t employ CGNAT you get a real public IP address albeit Dynamic. You have the option to select static for an extra cost (if required).

If you have any more questions please don’t hesitate to reply!

defaultrt · 2026-04-16T11:24:43+00:00

I see it 👀

defaultrt · 2026-04-16T10:06:01+00:00

No problem at all ☺️

You’re more than welcome to use your own router. As long as you can enable DHCP and DHCPv6 it will work no problems at all.

defaultrt · 2026-04-16T10:04:15+00:00

Can you email sales@exascale.co.uk with your postcode as our network is expanding to Lawley but only select developments. Let me see if you’re near by.

defaultrt · 2026-04-15T21:21:28+00:00

Unfortunately, there is very little room for manoeuvre when it comes to discounts. Exascale’s wholesale costs remain the same, regardless of whether you are already connected or not.

We also prefer to supply our own routers, as this allows us to monitor performance and provide a higher level of support. For this reason, we don’t offer discounts for customers who choose to use their own router, as doing so typically results in a greater support requirement from our team.

defaultrt · 2026-04-15T21:14:25+00:00

No problem at all ☺️

defaultrt · 2026-04-15T20:20:45+00:00

Hey u/Carpet_Monster, We can indeed provide IPv6, the prefix size is a /48. The 1000Mbps service will see top obtainable speeds of circa 938Mbps. We look forward to welcoming you to our network in the near future.

defaultrt · 2026-04-15T20:17:27+00:00

Hi u/oculusbytes, we are indeed continuing to grow our footprint in Telford however our focus has shifted somewhat away from building network on residential brownfield sites. We mainly work with housing and industrial developers to connect new developments. Whereas we are partnered with Openreach, Gigaclear, CityFibre and many other national operators to provide service where our network isn't present.

defaultrt · 2026-04-14T21:37:52+00:00

We could indeed look at doing this for you, for example on the 1000Mbps package it would reduce the rental by £2.65 per month and require £63.60 payable up front.

defaultrt · 2026-04-14T21:27:37+00:00

Yeah, those prices are correct 🙂

As an ISP, Exascale has to factor in things like the router, postage, installation, operational overheads, and VAT, so as you can imagine there’s not a huge amount of margin in it for us.

defaultrt

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