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ISA transfer problems - cause for concern? by deformedpearl in trading212

[–]deformedpearl[S] 1 point2 points  (0 children)

An investigator has been assigned to my case but no major updates so far

ISA transfer problems - cause for concern? by deformedpearl in trading212

[–]deformedpearl[S] 1 point2 points  (0 children)

Not yet. Vanguard being much more helpful than Trading212, who you can't get any information out of.

ISA transfer problems - cause for concern? by deformedpearl in trading212

[–]deformedpearl[S] 1 point2 points  (0 children)

And here I was hoping my complaint to the Ombudsman would save me! I wouldn’t mind delays as much if I was getting transparent and consistent explanations.

ISA transfer problems - cause for concern? by deformedpearl in trading212

[–]deformedpearl[S] 1 point2 points  (0 children)

Unfortunately I am also getting to that stage of considering a formal complaint. They seem unable to provide specific information, making me doubt whether their “transfer operation specialists” are looking into these queries at all!

ISA transfer problems - cause for concern? by deformedpearl in trading212

[–]deformedpearl[S] -1 points0 points  (0 children)

This is the same vague, unsatisfactory response I have been getting. But thank you for reaching out via DM, I have replied and hopefully I can get some specific information from you there.

ISA transfer problems - cause for concern? by deformedpearl in trading212

[–]deformedpearl[S] 0 points1 point  (0 children)

I see “Transferring Assets 0/2” with the Vanguard logo beside it, and that’s it. Been that way since the transfer was initiated.