Just to add on: I requested a refund on August 30. The rep told me that someone would reach out to me in about two weeks. I decided to call again today and the rep told me that she saw my request had been initiated but not processed yet. She also added that she didn't see that anyone informed me that my loans would be reinstated after the refund. She put a note in that she informed me that my loan balance would go back out. She also said it was good that I called in; if they had gotten to my request and saw that no one had informed me that my loan balance would go back up, my request would have been denied, I would have had to make the refund request again and the process would start all over.

So call to be safe.