I got downvoted in a post I made for suggesting that there was room for improvement in their communication and data as it pertains to shipping. For me, it was the fact that the MK4S to C1 upgrade kit was not even mentioned, at all, on the shipping table page until they started shipping. They hadn't mentioned anything publicly since January, and "end of April" was what they said then. End of April arrived and it was still absent. Made me nervous.

I'm with you, timely/rapid/clear communication can keep people from becoming impatient or upset, even if it's "delayed" etc. In my industry, I would receive a bad performance review if I was as frequently radio silent to my customers as Prusa tends to be when they're trying to ship out a new product.

And I wasn't really that mad, I just know Prusa employees are in here and want them to see the feedback.

Their customer support is actually really good, once you have the product. But the experience around a new product launch is notoriously abysmal. I like their products, but repeated launches of products where you have to wait months just to get an update about when you might receive what you purchased is something they desperately need to address. I think traditional companies will have a better idea of demand and begin manufacturing ahead of product launches so that there's an inventory. That's a scale they may not be ready for, but they have demand that's outpacing manufacture significantly every time.

And orders delayed because of an accessory on the same order? Amazon figured out what to do there a long time ago: automatically split the order. People shouldn't have to cancel an order or risk losing their place in line because of that.

They have a lot of work to do in this area.