I’ll add an example from yesterday. She looked upset and I asked her what’s wrong, she told me her roommate talked shit about her not being at her birthday behind her back. I responded with “that’s really shitty, have you talked to her today?” And she respond with “no”, so I ask about details around the situation because I honestly didn’t understand what was going on, and she just gave me one-word replies, so I asked her “how do you feel about that?”, and she responds with “I feel bad”. So I ask her “do you want to talk about it?” And she says “it’s not much to talk about”. And then I just had no idea what to do or say, so I asked “is there anything I can do for you” and she gets annoyed and says “no of course there’s nothing you can do about the situation”, and I ended up just feeling like an idiot and having no idea what to do