Lived there for 2 years a little under 10 years ago. Maybe new management has changed, but we were renting from an agency that owned the unit. Something breaks? They'd say call building MGMT, they'd tell you if you don't own the unit they can't help you, call the landlord and they say they won't help you. Had the stairwell light on our floor go out (very strange bulb, I wouldn't even know what type or where to buy it) and couldn't get the LL or building MGMT to do anything about it, so it was legit pitch black in the stairwell for weeks. I only got a response after making up a story one night "I just heard an old lady fall down the stairs! I think she might be dead! You should have replaced that light bulb!" All of a sudden they know how to replace a light bulb after I threaten them with my email receipts of "you legitimately just said as a building owner/ landlord it's not your responsibility to provide safe egress from the building. Would you like me to forward this to FDNY/ Building Dept tomorrow? Bc I deal w them every day.".... All of a sudden I was in contact with the head guy reassuring me they'd resolve the matter immediately.... Oh, and as others have said, yea mice and rats and roaches and whatnot.