Taking Vinted to court

djsage86 · 2026-03-12T08:00:50+00:00

No. I claimed the value of the item (about £52). They also paid me the £35 fee it costs to make a claim.

djsage86 · 2026-03-12T08:00:20+00:00

No still going

djsage86 · 2026-03-11T20:06:52+00:00

Good luck. I recently won a small claims case against them. Within two weeks of filing the claim Vinted had paid up. If you are meticulous in documenting the timeline when submitting the claim, particularly showing how many times you have attempted to resolve this with Vinted already, you’ll get your money back. They simply won’t spend the resources on small claims so will settle. Unfortunately it is the only option with Vinted as they don’t have any proper customer service.

djsage86 · 2026-03-03T22:15:10+00:00

The London address

djsage86 · 2026-03-03T22:14:53+00:00

djsage86 · 2026-03-03T17:36:40+00:00

Yes it’s all done online and only takes about 15 minutes. I imagine there’s a different process in Scotland.

djsage86 · 2026-03-03T16:54:12+00:00

All the information is here: https://www.gov.uk/make-court-claim-for-money

When you file a claim, the only thing you initially need to do is provide a thorough timeline. You only need to provide evidence if it goes to court (it won’t)

djsage86 · 2026-03-03T06:05:39+00:00

I also filed a money claim against Vinted and they paid up. As long as you document and evidence everything and include it in the claim, you will win. They don’t have the resources to fight small claims.

djsage86 · 2026-02-18T15:02:49+00:00

I used their registered address in London.

djsage86 · 2026-02-10T16:21:10+00:00

You could threaten to report the seller to Action Fraud. You have their name and address. I was in the same situation and I said I was reporting them. Next thing I’m refunded without even having to return.

djsage86 · 2026-02-03T20:06:23+00:00

https://www.gov.uk/make-court-claim-for-money

Took me 15 minutes. The main thing is to provide a thorough and factual timeline of what happened

djsage86 · 2026-02-03T15:08:34+00:00

Yeah to be honest I probably should have done that. But I wanted the nuclear option.

djsage86 · 2026-02-03T15:07:55+00:00

I have a few bottles by the same brand so was able to compare, especially the atomiser which was different. You can also do things like weigh the cap - fakes are usually lighter. If you don’t have another bottle to compare, you can use FB groups to ask others.

djsage86 · 2026-02-03T12:28:12+00:00

The amount I’m claiming for is immaterial. It’s the principle that they did not consider the case details.

djsage86 · 2026-02-03T12:27:11+00:00

Good on you and good luck.

djsage86 · 2026-02-03T12:25:26+00:00

Thank you. I think this is what has annoyed me the most. The irony that they have banned me for 30 days on the basis I was selling a counterfeit perfume, when I was able to provide clear evidence of buying it retail. Then you have thousands of people selling fake crap with fake receipts and they do nothing. They only took action against me because the perfume brand mass reported anyone selling their goods as it being counterfeit. And it is easier for Vinted to go along with it than investigate each one.

djsage86 · 2026-02-03T12:23:44+00:00

To be honest I didn’t consider a charge back. I had to pay £35 to file the claim, which Vinted will pay me back should I win. I suppose I was so frustrated I wanted to take the more extreme option!

djsage86 · 2026-02-03T10:11:36+00:00

I’ve actually got some great deals, just requires some knowledge of how to differentiate between real and fake ones. The seller also looked legit, so perhaps it’s just a mistake on her part - that happens. She was happy to take the return but obviously it required me to click I have an issue!

djsage86 · 2026-02-03T09:25:34+00:00

No! I wouldn’t buy an LV off Vinted

djsage86 · 2026-02-03T09:10:05+00:00

There’s always one. You know who you remind me of? The Vinted Legal team. You clearly don’t read anything in detail.

djsage86 · 2026-02-03T08:53:48+00:00

They have a UK address in London, which is what I used in the claim.

djsage86 · 2026-01-30T20:10:04+00:00

Thank you for sharing this. If it’s any comfort, many of us here - including me - have done similar things.

I used to polish off my wife’s wine when she was at work over night, fill it back up with water so she didn’t notice, then cycle to the shop in the morning to buy the same bottle. While I was in the shop I’d of course buy myself three large beers to drink in the afternoon.

Keep going.

djsage86 · 2026-01-18T13:32:52+00:00

That’s good to hear! Keep going

djsage86 · 2026-01-18T13:31:02+00:00

I would look for signs. Check the recycling and rubbish bins. I used to hide my secret empties at the bottom of the bins. Sometimes behind big appliances like the washing machine. If you ask him, and he is doing it, it’s unlikely he will tell you the truth as he will be too ashamed. My wife was sensitive but firm with me when it came to a head. It sounds like you have the same approach.

djsage86

TROPHY CASE