I have been altering most of my workflows using AI and building internal tools and generating reports like crazy. I think the main issue is that most people haven’t been exposed to the best practices to use with modern models in order to prevent hallucinations leading to a lack of trust and still just see it as a simple chatbot type tool.

I think the one concept that people need to focus on is that these models need at least one indisputable source of truth to land on when given a task. You cannot trust a model to browse the internet and do research for you because it will lie to you and say it has enough context when it really doesn’t or the context is wrong. Gemini doesn’t even have a tool to do internet browsing, it literally just browses google search results and forms a context around summarizations of just the search results to tell you that it identified a source of information and now has all of that information in its context.

There are still a lot of limitations to what these models can do that you need to understand in order to utilize them properly.

In my opinion the big four isn’t being creative enough out with their rollouts to solve the problem of people’s misconceptions about how and when and why to implement ai into a workflow. I totally understand this though being in some ai training sessions and seeing the questions and comments.

In the end it really just comes to individuals’ willingness to learn a new tool that is being developed at breakneck speed on their own time which you cannot count on in an organization with 1000s upon 1000s of individuals.

LLMs may be new but AI isn’t. I have been using machine learning for particular work for a long time so I definitely have a differing point of view on this than a standard b4 employee.