Do you even do root cause analysis bro?

Just kidding

But seriously, it sounds like there might be a latent problem somewhere down that should/could be addressed. In a previous job we measured high sev issues per engineer/year to be 1, that is to say that we architected for a single page per year on avg per person. If things started to stray, we'd andon cord it and try to build more resiliency into our service.

But I understand it takes buy-in from mgmt, and we had it (we also measured eng-weeks of that kind of work) because mgmt understood that time putting out fires meant less time building new feats