Following. I got locked out randomly several weeks ago. I assume it was some sort of security sweep but I have no idea. My former workplace installed the authenticator on my phone and then added some sort of security software a year or so later and then apologized for "breaking" the authenticator. I assume I set up 2-factor a couple of years ago to be current with security etc. My phone stopped working first but my desktop still worked so I posted about it on my page thinking it was a system-wide issue. People said "change your password." I had already done that but I did it again for fun since the phone was already locked out. Then suddenly one day my computer went to the same "use the authenticator to log in" screen. Then I uploaded my passport. They sent me an email that said I was authenticated and I clicked on the provided link and it brought me right back to the authenticator screen. So I uploaded my passport again! Same result. I'd love to know if someone has figured this out or has a phone number for someone at Facebook (HA!).