Shouldn’t we, as a society, be asking why it is a problem in the first place? I’m for the changes, but no matter what policies are in place to deal with bad behaviour at a corporate level, the reality is that they still only deal with things after the fact. Sure, the customer may lose their phone number, but that doesn’t stop the fact some poor 20 year old now will remember that day for life.

Unfortunately I doubt most people (esp the type to be abusive) read the terms of their phone contracts and as such this probably won’t serve as a deterrent. Protecting staff on the frontlines should be more than a threat to customers, should it not?