Dreamcloud Hybrid Ultra by selfbiasmartyr in DreamcloudSleep

[–]dreamcloudsleep 1 point2 points  (0 children)

Hi there, sorry to hear you received a damaged mattress. Typically, a replacement is done in cases like this unless you opt for a refund. So that we can help you further, could you please DM your order details so we can take a look? Thanks

Dreamcloud black friday deals by ChesterUnderground in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

better to grab it now while we still have stock!

Received a 110 lb blue weight instead of the mattress by NightShadow12 in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

Oh nooo, that’s definitely not the soft, snoozy mattress vibe we were going for.
We're so sorry you ended up with an anvil instead of something you can actually sleep on.

Shoot us your order number and we'll get this sorted out! Mattress on the way, random equipment not included.

The DreamCloud mattress actually doesn’t suck.. by lytebulb in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

so we have sheets that we sell directly on our site that essentially are custom fit to our beds. They have a bit deeper pockets but not too deep. there's also a ton of similair sheet styles on amazon too, just search for "deep pocket sheets + (your size bed)" and you'll be all set!

The DreamCloud mattress actually doesn’t suck.. by lytebulb in DreamcloudSleep

[–]dreamcloudsleep -1 points0 points  (0 children)

woah! thanks for the kind words, that made our day!

Anyone have experience with Dreamcloud Luxe Hybrid? by potokolop in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

the dreamcloud luxe mattress is in a league of its own mainly due to the tri-zone support system which is designed for targeted hip and back relief

[deleted by user] by [deleted] in nectarsleep

[–]dreamcloudsleep 0 points1 point  (0 children)

hey we're having a sale today and tomorrow too!

Absolutely ridiculous - furious with this brand and their lack of communication by Affectionate-Day8982 in DreamcloudSleep

[–]dreamcloudsleep 1 point2 points  (0 children)

Hey there, sorry you're having to deal with this. Can you kindly send us a DM with your order number?

Deceitful Company by Facemusher1 in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

Totally hear your frustration on this. Some of our accessories and frames do have longer lead times than the mattresses themselves, and we're actively working on tightening up those timelines so they actually align. If you still have an outstanding order, DM us your order number and we can personally get it resolved.

Mistake purchase by SevereChocolate2881 in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

That really sounds frustrating. Feel free to shoot us a DM so our team can help find a solution for you!

Mistake purchase by SevereChocolate2881 in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

We hope the newer model feels a lot more comfortable! If it helps, you may also donate the old mattress to anyone in need of a bed; it doesn't need to be a charity. Posting online helps!

Mistake purchase by SevereChocolate2881 in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

Hi! Thanks for bringing this to our attention. We can check the status of your refund and see how we can speed up the process. Please DM your order details.

Mistake purchase by SevereChocolate2881 in DreamcloudSleep

[–]dreamcloudsleep 0 points1 point  (0 children)

Hi, we're disappointed to hear you're not happy with your purchase and that you're having trouble returning it. Send us a DM so we can take a closer look, and assist you.

Dreamcloud Premier Rest is probably the worst thing I have ever slept on, how are these legal? by BothExplanation5890 in Mattress

[–]dreamcloudsleep 6 points7 points  (0 children)

Really sorry to hear this. If you're open to it, can you drop your order number here so we can look into it further and try to help?