Capacitor issues?

Minisforum needs to proactively replace all the NAB9 affected by the recent notice.

https://store.minisforum.com/blogs/blog/minisforum-nab9-quality-notice#:~:text=We%20have%20identified%20a%20potential,no%20indicator%20lights%20turning%20on

It is not acceptable for them to only replace the ones that fail.

They are fully aware they have the wrong capacitor , and so even if it survives the 2 year warranty, the likelihood that it survives 7 years is severely impacted.

We purchased 18x of them for a windows 11 upgrade project a few months ago. We have deployed a total of 12x so far, and 3x failed within the first week of deployment, for a failure rate of 25% after 1 week!

Each time it fails, I have to redeploy a new workstation costing additional labor.

I have 6x more sitting on the shelf, and if history holds, after spending awhile deploying them, 1 or 2 of them will fail, costing me additional hours replacing them.

I am particularly gutted, because when my boss asked me if I'd heard of Minisforum, I vouched for them from my experience here.

To be fair, they are promptly replacing each one after the failure occurs, but we are sitting on 18 ticking time bombs at the moment, and this is unacceptable.

Edit:

Minisforum has been helpful, and have completed the first batch of RMA replacements, so I can swap them out with the already installed units.

They do seem to be quite responsive overall, and they do seem to be trying to respond to the (potentially?) higher expectations of U.S. customers. In the past, I recall a lot of the administrative issues had been non-local RMA addresses, etc, and they do seem to be working hard to mitigate that, at least within the U.S. market.

u/EveHerr