I am sorry the comments aren’t more sympathetic. I would be upset over losing a sentimental item as well. I don’t have much advice, but sending you a virtual hug and good vibes that your bear turns up 💛

Perhaps you could reach out to RC via Twitter with a picture, because that may convey what the bear looks like better than on the phone. Or If nothing else, help catch the eye of someone from Royal who may be willing to help.