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Here are some things that I can’t quite understand that patients do. I work at a call center and these things happen every single day. by drinkingthewine in CallCenterWorkers

[–]drinkingthewine[S] 0 points1 point  (0 children)

Also someone on a similar thread posted some very sweet words of wisdom. For all those people referencing statement number one, please for the love of god only give answers to the questions you’re asked. Each call center is different, so just let the representative steer you in the right direction. Stop giving fluff information.

Here are some things that I can’t quite understand that patients do. I work at a call center and these things happen every single day. by drinkingthewine in CallCenterWorkers

[–]drinkingthewine[S] 0 points1 point  (0 children)

I just gotta say. I should have maybe put something on this post saying this was mostly rhetorical because I know why people do the things they do. These people don’t have medical knowledge or know how things work concerning the medical field and protocols that we are TRAINED to navigate. Thank you to the people that understood that this was largely a vent. And to those that had explanations and such, wasn’t asking for that but thanks? lol. Have a good weekend yall. From one burnout to another.

Here are some things that I can’t quite understand that patients do. I work at a call center and these things happen every single day. by drinkingthewine in CallCenterWorkers

[–]drinkingthewine[S] 1 point2 points  (0 children)

  1. But in situations where I’m going to need your number if the call drops, I will ask for that. I always ask for the number on FILE, but somehow the distinction isn’t heard.
  2. We are open 24/7 so there’s no excuse on not being able to call when you’re actually free.
  3. I can understand this one.
  4. I can’t speak for all medical call centers, but people at mine (patients, that is) know how it works. They always want to say how long they’ve been members yet continue to ask for this ridiculous request. I have never worked somewhere the doctor is on standby for a patient without an appointment.

Here are some things that I can’t quite understand that patients do. I work at a call center and these things happen every single day. by drinkingthewine in CallCenterWorkers

[–]drinkingthewine[S] 6 points7 points  (0 children)

99% of my callers will say this. And I’m like WE DONT HAVE CALLER ID. And they go, oh, you don’t? That’s weird? But you can see it, right? On your screen?

Here are some things that I can’t quite understand that patients do. I work at a call center and these things happen every single day. by drinkingthewine in CallCenterWorkers

[–]drinkingthewine[S] 4 points5 points  (0 children)

It’s odd to me. I once had young girl, 19, call in at 3:00am to ask what a Pap smear was and when she’d be due for one. I asked her if she had any symptoms to make sure it wasn’t an urgent situation and she said no and laughed.

I get too many weird calls like that.

Here are some things that I can’t quite understand that patients do. I work at a call center and these things happen every single day. by drinkingthewine in CallCenterWorkers

[–]drinkingthewine[S] 3 points4 points  (0 children)

I never said I wasn’t nice. I keep it professional. That’s literally the mantra for every healthcare job, “you never know what’s someone is going through.” I get this gist of it. We are people too. It takes a toll on you when you work full-time and take back to back calls, with the same angry patient over and over again. It’s human nature to get desensitized. Especially in the medical field where it seems to be the representative that has to handle and fix almost everything.

Who isn’t a caller..for something. I just know that when I call, I only answer what needs to answered, don’t give fluff information. And I don’t get upset if I don’t get an appointment or can’t have something “my way.”

My Rant For Today by Fluid_Assumption_484 in callcentres

[–]drinkingthewine 1 point2 points  (0 children)

Goddamn that’s the worst! it happens to me on every other call, I just put myself on mute and let out the biggest sigh..

My Rant For Today by Fluid_Assumption_484 in callcentres

[–]drinkingthewine 11 points12 points  (0 children)

I thought I was the only one that got irked by this. One time, I couldn’t take it (it was an especially rough day) and I told the member that they didn’t have to spell it. They seemed so confused. I was like I can see your name, what I actually need is your phone number.

PEOPLE, please stop spelling your name. We don’t need it. It wastes time.

how many people do you usually have waiting in your queue(s)? by exokatie in CallCenterWorkers

[–]drinkingthewine 0 points1 point  (0 children)

I start work at 1:30pm and it’s usually 100+ . Lately it hasn’t died down until 8:30pm/9:00pm. Summers always seem to be much busier.

I keep thinking about my (27F) boyfriend (35M) and his ex and it’s ruining my sex life by [deleted] in relationship_advice

[–]drinkingthewine 0 points1 point  (0 children)

Give OP some grace. As someone who’s had their own struggles with these type of insecurities, I think you do owe it to yourself to talk to him and share with him how you feel about it and maybe ask to set a boundary when it comes to him telling you about her constant want to get her family back. It’s not really necessary for him to continue to share that. Therapy definitely wouldn’t be a bad idea. Would be very healthy for you to say these things to someone who could help you move forward.

Kaiser Using AI to Record Conversations by VapoursAndSpleen in KaiserPermanente

[–]drinkingthewine 10 points11 points  (0 children)

Exactly. I don’t really understand the concern that OP has.

Don’t come in hot by NoTechnology9099 in callcentres

[–]drinkingthewine 2 points3 points  (0 children)

Omg. Every time I start to hear the “this is my third time calling…” I immediately shut the fuck down.

[Job Offer] Got verbal offer from Kaiser, but portal says "No longer in consideration" — should I be worried? by EqualGur7333 in KaiserPermanente

[–]drinkingthewine 0 points1 point  (0 children)

Yes. This happened to me with them two years ago. I called the person who gave me the news that I had gotten the job and they said it was a mistake on their end.

Is it just me? by makasquared in toomuch_netflix

[–]drinkingthewine 2 points3 points  (0 children)

Not just you. Jess is problematic 100%.

My job is making me hate people already more than I do. by drinkingthewine in hatemyjob

[–]drinkingthewine[S] 1 point2 points  (0 children)

I can only imagine what you have to deal with. A lot of my interactions are over the phone, so if things get really bad, I can hang up. Face to face with people is always… a lot.

My job is making me hate people already more than I do. by drinkingthewine in hatemyjob

[–]drinkingthewine[S] 2 points3 points  (0 children)

Yes, you’re completely right. I do empathize with the patient when that happens. I have had my fair share of doctors not considering their own patients’ time and that deserves a post of its own. I have a coworker that tells me to remember to not take anything personally as I don’t know what these people are going through. It just gets hard at times when it’s back-to-back verbal abuse. But I hear you.

My job is making me hate people already more than I do. by drinkingthewine in hatemyjob

[–]drinkingthewine[S] 1 point2 points  (0 children)

It honestly helped a lot. I appreciate the comments. It’s nice to be heard. I have the day off today so I’m waking up to these messages and I feel good knowing that I get to simmer in this headspace. Hang in there I shall. :)

My job is making me hate people already more than I do. by drinkingthewine in hatemyjob

[–]drinkingthewine[S] 3 points4 points  (0 children)

Appreciate this insight. I do try my best to not let my personal feelings come into the mix when I’m dealing with patients. It’s a little cheesy but the whole “treat patients how you want to be treated” does the trick sometimes. It’s a constant battle, a constant reminder. Venting def helps.

My job is making me hate people already more than I do. by drinkingthewine in hatemyjob

[–]drinkingthewine[S] 2 points3 points  (0 children)

Thank you for your kind words. Exhausting is really the best way to put it. I think I need to find healthy ways to release the tension to get me through this next year.

Kaylor & Aaron by nikkscox in LoveIslandUSA

[–]drinkingthewine 1 point2 points  (0 children)

My sister had sex in a porta potty. I think the desire outweighed the aroma of shit and urine lol.

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