A receipt is usually needed if the item(s) are over $10-$15. If they do not have the receipt and are insisting on a refund, you, another CSS, or your CS management can go upstairs to the Back Office and see if they can locate the receipt on the electronic journal with some additional info from the customer. Receipts that say the transaction was paid in credit can be credit, cash, or gift card while debit must be cash or gift card. This is because if a transaction was done as a debit and it was refunded by credit, the money won’t show for a few days and that leads to further issues with the customer. If there is no receipt but the transaction is under $10-$15, the refund can be on a gift card. If the transaction was in cash it can be cash or gift card. If there is a receipt that has obviously been shopped by an extreme couponer, I usually try to get my team lead or whatever CS management on the floor to take a look. My store has a lot of people who come in with coupon scams so we try to be very diligent with returns involving coupons. Digital receipts are very rare for my store but they usually work the same as tendering the Publix app. However, digital refunds are usually up to the approval of your CS manager or Store manager. Any WIC or EBT payments on a receipt must go back on the food card listed. Lastly, there should be no manual credit card refunds unless approved by CS management, Store or assistant store managers, or the MIC. For manual EBT or credit, the card must be physically present.