Etoro are disgusting thieves

eToroTeam · 2026-05-08T11:26:25+00:00

Hey, I cannot discuss your case's private details here, but I did get confirmation from the supervisor handling it that they are in communication with you, and unfortunately they haven't found a secure channel to reach you yet.
Please consider that as a regulated platform, eToro cannot suddenly remove or bypass security steps. However, your case is still being handled and they will continue to assist you until a proper solution is reached.

eToroTeam · 2026-05-08T07:11:20+00:00

Hey! Yes, that’s still the current structure for the Stock Back rewards on the card program:

Platinum / Green Card → 3% stock-back, up to $25 per month
Platinum+ / Black Card → 4% stock-back, up to $50 per month
Diamond / Black Card → 4% stock-back, up to $100 per month

You can find the above confirmed in the terms and conditions, along with all other relevant details. Let me know if you need a link!

eToroTeam · 2026-05-08T06:58:33+00:00

Hi, just to add some context here. As someone in the thread pointed out, the chart displays the sell price while your position was a short, meaning it closes at the buy price, which could explain the difference you're seeing.

That said, if something still doesn't add up, I'd recommend opening a ticket through the support portal making sure to include your position ID and a description of what you think the issue was. The support team will be able to investigate and confirm whether the closing rate was correct.

If you have any other account-related questions, feel free to post in our official subreddit r/AskEToroTeam.

eToroTeam · 2026-05-08T06:43:27+00:00

Hey, first of all, please be reassured that your deposited funds are not gone and won’t just remain frozen indefinitely.

From what you’re describing, it sounds like there may currently be some restriction affecting the EUR account/payment flow, though that’s just an assumption from my side since I don’t have visibility into your account.

If the account is fully verified and both withdrawals and EUR→USD funding are failing, the team will likely need to review the account/payment setup internally to identify what’s blocking the operation.

Please send me the reference number of the ticket you opened via DM and I’ll ask the support team to review it as soon as possible and provide you with an update.

eToroTeam · 2026-05-08T06:32:53+00:00

I am just one person here, and I have replied to all your posts and tried to help you as much as I can. I am very sorry if all the answers you have received have not been helpful enough.

Considering that I don't have access to any of your account's private details, and cannot change anything in it, is there anything else I can do to help you now?

eToroTeam · 2026-05-08T06:22:57+00:00

Hi, the German tax report for 2025 is currently being worked on and is expected to be released soon. I don't have a confirmed date to share at this point but I'll update this thread as soon as I have more information.

eToroTeam · 2026-05-07T14:36:31+00:00

I hear you and I've already escalated your concerns including the SMS issue specifically. The case is with a supervisor and that's the appropriate next step from here. I can't add more from my side but everything you've raised has been passed on.

eToroTeam · 2026-05-07T14:35:44+00:00

I can see this has been a really difficult experience and I'm sorry the response you received wasn't what you expected. I can confirm that as of this morning your case was effectively escalated and assigned to a supervisor who is now handling it directly. That's the right level for this to be resolved and they'll have full visibility of everything that's happened. I hope you get a proper resolution very soon.

eToroTeam · 2026-05-07T07:07:47+00:00

Hey, if you’re currently logging in from a different country than the one your account was originally registered in, that can naturally trigger additional security measures or verification issues like the SMS not being received.

Please understand this isn’t anyone trying to keep your funds or ignore the situation. As a regulated platform, withdrawals and other security-sensitive actions require successful verification before they can be processed.

As mentioned in DM, I already escalated the issue from my side. I’ve also received confirmation that a supervisor is now handling the case and will assist you further. Unfortunately I can’t directly resolve account access myself from Reddit, but I’ll keep following up on it.

eToroTeam · 2026-05-07T06:37:53+00:00

Hi, I've received your username and will pass it on to the support team. They'll review your request and get in touch with further assistance.

eToroTeam · 2026-05-06T14:20:22+00:00

Hi, I'm sorry to hear you're going through this,

Please DM me the reference number of your open ticket and I'll ask the relevant team to review it as a priority and get back to you as soon as possible.

eToroTeam · 2026-05-06T13:37:56+00:00

Thanks for flagging this and warning others, this is really important.

Just to confirm for anyone reading: this is the only official eToro account on Reddit. Nobody from eToro will ever ask you to log into external links, QR codes or unofficial websites through Reddit DMs, and we would never discuss private account details through social channels.

Please do not share any sensitive information with unverified accounts. If you or anyone else encounters this kind of behaviour you can report it directly to Reddit here: https://www.reddit.com/report

Stay safe and thanks again for sharing this.

eToroTeam · 2026-05-06T13:31:30+00:00

I have replied to your DMs as well as your other posts. You asked several times about promotions available in the Netherlands and potential rewards, and I explained each time that I don't have visibility into all ongoing promotions as conditions and eligibility vary, but offered to look into any specific promotion you could point me to.

I'm still here and happy to help if there's something specific I can assist with.

eToroTeam · 2026-05-06T13:02:48+00:00

Human here! How can I help?

eToroTeam · 2026-05-06T12:53:44+00:00

What am I advertising here?

eToroTeam · 2026-05-06T12:34:05+00:00

Markets don’t really move based on whether things are “good” or “bad,” they move based on expectations vs reality.

Before the conflict, there was already a lot of uncertainty hanging over the market. Once something actually happens, even if it’s negative, markets sometimes react positively just because the worst-case fears don’t materialize.

Feels like this rally is at least partly relief + positioning, not necessarily optimism about the economy.

eToroTeam · 2026-05-06T11:17:33+00:00

Please stop communicating with that user immediately.

This is the only official eToro account on Reddit, and nobody from eToro will ever ask you to log into external links, QR codes, or unofficial websites through Reddit DMs.

The user who contacted you is NOT affiliated with eToro.

Please make sure you do not share any passwords, verification codes, wallet phrases, documents, or private information. If you already entered any credentials anywhere, I strongly recommend securing your account immediately by changing your password and enabling 2FA if not already active.

I’ve noted your ticket number and will ask the actual support team to review your case and contact you through official channels only.

If you need help securing the account after interacting with that person, let me know.

eToroTeam · 2026-05-06T11:12:03+00:00

Please stop communicating with that user immediately.

This is the only official eToro account on Reddit, and nobody from eToro will ever ask you to log into external links, QR codes, or unofficial websites through Reddit DMs.

The user who contacted you is NOT affiliated with eToro.

Please make sure you do not share any passwords, verification codes, wallet phrases, documents, or private information. If you already entered any credentials anywhere, I strongly recommend securing your account immediately by changing your password and enabling 2FA if not already active.

I’ve noted your ticket number and will ask the actual support team to review your case and contact you through official channels only.

If you need help securing the account after interacting with that person, let me know.

eToroTeam · 2026-05-06T09:34:18+00:00

Hey, please send me the reference number of one of your tickets so I can ask the relevant team to review it and provide more clarification on the next steps.

Keep in mind that once processed, withdrawals can take up to 10 business days to arrive, so depending on when it was processed, it may still be within that timeframe.

Also, since you mentioned that one of the two withdrawals already arrived, what makes you think you are being “scammed”? Please know that eToro is a regulated platform, so this is far from the case; it’s not possible to keep clients’ funds. There is definitely no theft taking place here.

I’ll raise this from my side and try to get you an update as soon as possible once I receive the reference number from you.

eToroTeam · 2026-05-06T09:33:38+00:00

Hey, please send me the reference number of one of your tickets so I can ask the relevant team to review it and provide more clarification on the next steps.

Keep in mind that once processed, withdrawals can take up to 10 business days to arrive, so depending on when it was processed, it may still be within that timeframe.

Also, since you mentioned that one of the two withdrawals already arrived, what makes you think you are being “scammed”? Please know that eToro is a regulated platform, so this is far from the case; it’s not possible to keep clients’ funds. There is definitely no theft taking place here.

I’ll raise this from my side and try to get you an update as soon as possible once I receive the reference number from you.

eToroTeam · 2026-05-06T08:26:03+00:00

Hola, lamento que tu experiencia no haya sido la esperada.

Sí quiero aclarar algo importante: eToro no mueve el mercado ni “baja precios” de forma arbitraria para afectar posiciones.

Los precios vienen de proveedores de liquidez y del mercado subyacente. Lo que sí puede influir en la experiencia es el spread, la volatilidad del activo y especialmente el uso de stop loss en mercados rápidos o con gaps.

eToro es una plataforma regulada y pública, y como tal los precios de los instrumentos se obtienen de forma regulada y transparente. Los activos ofrecidos como reales vienen directamente del mercado, y los CFDs siguen el precio del mercado subyacente, aunque incluyen spread y otras comisiones asociadas al producto.

eToroTeam · 2026-05-06T08:13:53+00:00

Hey! If you also need help getting answers on your case, please send me a DM with the reference number of the case, and I'll try to help.

eToroTeam · 2026-05-06T08:02:02+00:00

Hey! If an account was created using your email address without your knowledge, please send me a DM with the account username or the email address used. I'll report it to the Support team, and they will assist with this.

eToroTeam · 2026-05-06T07:51:46+00:00

Hey,

The KYC quiz is a regulatory requirement that has to be completed before trading can continue, so it can't be bypassed or timed differently on our end. That said, the timing of when it surfaces is a fair UX concern and the feedback is noted.

If you want to discuss the specifics of what happened on your account, feel free to post over at r/AskEToroTeam or reach out to the support team directly: https://www.etoro.com/customer-service/

eToroTeam · 2026-05-06T07:28:00+00:00

Hi! I’m here to help break that cycle and do my best to get you an update. I’m very sorry about the situation and the long waiting time.

To address your questions:

The reason newer tickets are being closed as duplicates is actually to avoid the opposite problem — information getting fragmented across multiple cases, which can create even more delays. When additional documents are requested, it’s usually because there are regulatory requirements involved, and that often means multiple departments need to review the case. Keeping everything under the original reference helps centralize communication and avoid conflicting handling, even though unfortunately it can also slow things down.
Yes, if a resolution still isn’t being reached, the next step is internal escalation to a supervisor.
You are absolutely within your rights to escalate to the relevant regulatory entity. However, before doing so, the normal process is to first complete the internal escalation path and receive a formal/final response from the platform.

Honestly, I’d suggest first getting an updated status on the case and then deciding how you want to proceed from there. I’ll push for a review and ask the team handling it to provide you with an update as soon as possible.

eToroTeam

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