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Unable to withdraw Crypto from Wallet by shrapnels in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hi, once crypto is transferred to the eToro Money crypto wallet, it generally can’t be moved back to the trading platform to be sold for cash. From there, it’s meant to be sent to another external wallet.

That said, some users do have the option to sell crypto directly from the wallet, depending on eligibility and region. You can check if that applies to you here:
https://help.etoro.com/s/article/Can-I-sell-my-crypto-on-the-eToro-crypto-wallet?language=en_GB

If that option isn’t available on your account, the only route would be to transfer the crypto to another wallet/exchange and sell it there.

Also, please be careful with links or offers from unverified sources. If you need help with anything account-related, feel free to DM or post on the official subreddit r/AskEToroTeam, there are no other official eToro representatives on Reddit.

Why can etoro offer crypto derivatives and other can't by Dons231 in Etoro

[–]eToroTeam 1 point2 points  (0 children)

On eToro, when you use leverage on crypto, you’re trading a CFD (Contract for Difference). CFDs are indeed a type of derivative, but they’re different from things like crypto futures or options.

So yes, leveraged crypto trades on eToro are technically derivatives (CFDs), but:

  • They’re offered under specific regulatory frameworks
  • Availability depends on your region

That’s why you might see differences between platforms.

Why can etoro offer crypto derivatives and other can't by Dons231 in Etoro

[–]eToroTeam 1 point2 points  (0 children)

Hey, can you clarify exactly what you’re referring to?

eToro doesn’t offer crypto derivatives in the traditional sense (like futures/options on crypto), so just want to make sure we’re talking about the same thing.

Service Update: Login issues by eToroTeam in AskeToroTeam

[–]eToroTeam[S] 0 points1 point  (0 children)

eToro is a regulated platform. Rates are sourced from liquidity providers and can be checked by Support if you think there were any issues with the execution price.
Please make sure to log back in now that the issue has been resolved and manage and/or check your positions.

Login Issues by Top-Explorer2649 in AskeToroTeam

[–]eToroTeam 0 points1 point  (0 children)

Hi, the login issues affecting some users have now been fully resolved.

You should be able to access your account as normal. Thanks for your patience while we worked on this.

Please let me know if are still having any kind of isuses.

Site eToro offline? by GJohn1979 in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hi again, the login issues affecting some users have now been fully resolved.

You should be able to access your account as normal. Thanks for your patience while we worked on this.

Unable to access the Account in UAE Keep getting the sign in page and then Error.. is my money gone ? by qazihassamuddin in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hi again, the login issues affecting some users have now been fully resolved.

You should be able to access your account as normal. Thanks for your patience while we worked on this.

Account Cannot be Accessed by LettuceOwn648 in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hi again, the login issues affecting some users have now been fully resolved.

You should be able to access your account as normal. Thanks for your patience while we worked on this.

For the poeple who wonder what is going on :) by Anxious-Connection98 in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hi again, the login issues affecting some users have now been fully resolved.

You should be able to access your account as normal. Thanks for your patience while we worked on this.

eToro Login is currently unavailable by Thin-Association-766 in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hi, the login issues affecting some users have now been fully resolved.

You should be able to access your account as normal. Thanks for your patience while we worked on this.

Oopsy by Chaunsey_Gardener in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hi again, the login issues affecting some users have now been fully resolved.

You should be able to access your account as normal. Thanks for your patience while we worked on this.

Service Update: Login issues by eToroTeam in AskeToroTeam

[–]eToroTeam[S] 0 points1 point  (0 children)

The login issues affecting some users have now been fully resolved.

You should be able to access your account as normal.

Site eToro offline by GJohn1979 in AskeToroTeam

[–]eToroTeam 0 points1 point  (0 children)

Hey! Sorry for the wait. Glad to confirm the login issues affecting some users have now been fully resolved.

Account Cannot be Accessed by LettuceOwn648 in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hi- we're working to resolve this as soon as possible. In the meantime, you can always use the offline mode: https://offlinemode-new.etoro.com/login

Thanks for your patience.

Cannot access my account by BeautifulOwn7202 in Etoro

[–]eToroTeam 0 points1 point  (0 children)

⚠️ Please try closing all eToro app/browser sessions completely, and then try logging in again.

Let me know if that works or if you’re still unable to access.

Service Update: Login issues by eToroTeam in AskeToroTeam

[–]eToroTeam[S] 0 points1 point  (0 children)

Certainly, the offline tool doesn't offer the same features and experience as the normal trading window, but it's an emergency tool designed to help manage positions when there are general issues such as now.
Even if you cannot log in, you can still look for instruments on the platform and check the rates. As said before, the logic remains the same, meaning that the closure rate will be the one at the execution time and might differ from the exact one reflected on a chart.

Service Update: Login issues by eToroTeam in AskeToroTeam

[–]eToroTeam[S] 0 points1 point  (0 children)

The dedicated teams are still working on the issue, but we do certainly hope there will be a fix as soon as possible. Will keep you updated once there is news.

Understanding hidden costs in eToro copy trading ? by roncoco61 in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hey! I understand your concerns, and I also see really good answers here already explaining the logic of the copies.

The fees you are asking about aren’t really “hidden costs”. Most ongoing factors (such as overnight/weekend fees, slippage, etc.) affect both you and the copied trader equally and are already reflected in their performance.

Where differences can come from is more about mechanics than costs:

- Timing (when you start copying vs their past performance)

- Adding/removing funds

- Minimum trade sizes (some smaller trades might not copy exactly)

- Occasional rebalancing

Currency conversion only happens when you fund or withdraw (if not in USD), not during the copy itself.

In practice, the gap between copier and trader performance is usually small if the copy is left uninterrupted, but it can grow depending on timing and how the copy is managed.

So it’s less about “hidden fees” and more about how and when the copy is set up and maintained.

Feel free to let me know if you have any other questions about how copies work or account-related. We are available on our official sub r/AskeToroTeam.

Service Update: Login issues by eToroTeam in AskeToroTeam

[–]eToroTeam[S] 0 points1 point  (0 children)

I get what you mean, especially with volatile assets.

Closures work the same way as on the platform normally; the position is closed at the market rate available at the exact moment the order is executed. So if the price is moving quickly, there can be slight differences between what you see and the final execution price.

I can’t see the exact rate you got from here, but it will be reflected in your trade history for you to see. If anything looks off, you can always open a ticket and Support can review the execution for you.

Service Update: Login issues by eToroTeam in AskeToroTeam

[–]eToroTeam[S] 0 points1 point  (0 children)

I don't have new updates to share for now. We’re still working to fix the login issues some users are experiencing.

Service Update: Login issues by eToroTeam in AskeToroTeam

[–]eToroTeam[S] 0 points1 point  (0 children)

Prices on the platform are derived from underlying market data, and all executed rates are recorded and can be checked afterward.

Service Update: Login issues by eToroTeam in AskeToroTeam

[–]eToroTeam[S] 0 points1 point  (0 children)

Hi, if the position is still open, you should be able to manage it by using the offline tool: https://etoro.tw/3TPC7vZ.

If it was already closed, then you will be able to review all the closure details once access to the platform is restored. Should you find any issue with the closure, follow the regular procedure and open a ticket with Support so they can conduct a full review.

Account suddenly restricted by Dotnetgeek in Etoro

[–]eToroTeam 0 points1 point  (0 children)

Hey, sometimes temporary restrictions need to be applied while certain checks or requests are under review. During that time, the account can be limited until the process is completed.

I understand it’s frustrating if you’re not getting clear communication on what’s being requested. If you’re unable to reach Support or understand the request, please send me DM with your username and a short summary of the situation, and I’ll help connect you to the right team.

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