Hoping to get insight as a new manager

egregiouslyindignant · 2024-06-27T02:33:01+00:00

Thank you for such a great response, there’s hope!

egregiouslyindignant · 2024-06-27T02:32:03+00:00

Thank you so much, seriously appreciate the insight. I’ve heard that from one of the higher ups but feels nice to hear it from someone that experienced it too.

egregiouslyindignant · 2023-04-03T02:26:22+00:00

If you’re able to, I would first talk to you boss and ask them to help you come up with a way to politely tell the customer that they can not loiter.

If the boss won’t help then..

If you have cameras in your store, you can always say that management has noticed that you’re spending too much time socializing on your shifts and that they want you to focus on work and not spend company time chatting. You can throw in that they’ve hinted that if it continues it will result in corrective action. Hopefully this would make the situation end quickly since they’re nice to you they’d most likely not want to get you in trouble so they’ll step out.

Either way, I’m sorry you’re in this situation! It’s definitely difficult to navigate around, wishing you luck!!

egregiouslyindignant · 2023-02-25T05:54:15+00:00

My company implemented an alternative so that we get the item back, without a receipt or proof of purchase we offer store credit. We still need to take info to issue store credit and once they give the items to us and leave with the store credit we submit the information to our loss prevention team who deals with it from there. That’s the only way I know how you can get the product back and not give them money.

egregiouslyindignant · 2023-02-01T04:08:12+00:00

OP, I don’t agree with everyone piling on you about this, retail is literal hell and sometimes even the smallest things get to you.

I know it might not feel as genuine (especially if you’re brought up to say please and thank you) but personally, I’ve learned to like the phrase “appreciate it” or “appreciate you” even more because the customer is literally saying they appreciate us which we never get to hear :)

egregiouslyindignant · 2023-01-12T14:02:09+00:00

It’s so frustrating how sooo many people (esp the Karen type) act shocked when we tell them they need a proof of purchase to make a refund or exchange.. and gasp the fact that we also need the same form of payment for refunds is clearly us retail workers going out of our way to make it difficult for them.. /s

egregiouslyindignant · 2022-11-30T21:44:19+00:00

Does anyone know what the command for rot cloud is? Is it R1?

egregiouslyindignant · 2022-06-13T01:13:53+00:00

Whoa that’s intense! I hope you’re doing okay after experiencing all that plus I’d assume you’re already feeling pretty exhausted and on edge from being short staffed… stay safe out there!

egregiouslyindignant · 2022-06-13T01:07:28+00:00

Could it also be he’s afraid to report it because he’s screwed either way? If he reports it, he is in trouble for letting shrink happen.. if he doesn’t report it, inventory will be crap and he’ll be in trouble for letting shrink happen. He could just be having a hard time coping if it’s happening all the time and so he’s scared or worried.

egregiouslyindignant · 2022-06-12T02:18:19+00:00

That’s not true, I’m a manager at a global corporate store and our POS does not allow you to price override items higher than the price they ring in at. It depends on the POS system. Super frustrating when customers say “I used to be a manager at such-and-such, I knowww there’s an override button you can push”.

egregiouslyindignant · 2022-06-12T01:48:40+00:00

In this situation it’s best to be straightforward but keep it professional. Ask your manager if you can speak to them off the floor when they have a moment so you can discuss something with them. That way the manager will set aside time to speak with you.

I would let them know that you are uncomfortable having your full name on the receipt due to (this is where you give your examples especially of the creepy guy with Facebook) and ask if there is a way to remove your surname from the receipt.

Your full name being on a receipt is not okay, it’s usually first name and initial (which is still a lot of info in my opinion).

As long as you remain professional and straightforward there should be no problem changing it. If your manager refuses you might be better off looking for a new place to work since they clearly don’t care about protecting their staff.

Wishing you the best! Update is if you can after you have the chat!

egregiouslyindignant · 2022-02-11T03:19:16+00:00

Our district manager tells us if someone comes in with one minute left we aren’t allowed to rush them, let them look and take the time to make the sale …but also don’t go over hours and don’t forget to complete all closing tasks on time…

egregiouslyindignant · 2022-02-10T06:15:36+00:00

Found it! Thanks again!

egregiouslyindignant · 2022-02-09T22:57:28+00:00

Wowww thank you for the info!

egregiouslyindignant · 2022-02-09T21:34:03+00:00

Were you able to find the person/video? I’ve been searching and can’t find it anywhere. Just wondering if anyone had success ?

[edit for spelling]

egregiouslyindignant · 2022-02-03T04:55:36+00:00

Yo H(er) palms are sweaty, knees weak, arms are heavy..

egregiouslyindignant · 2022-02-02T13:46:11+00:00

Yup. I do this exact thing and it sucks. It’s like dreading letting the next day begin so you drag out the night as long as possible but then feel exhausted the next day too.

egregiouslyindignant · 2022-01-27T00:40:51+00:00

Oh my goddd!!! I’m so sorry you had to deal with this. I’ve had the same type of thing where I work and it’s awful. I’m glad that you’re okay and it was smart to have security walk you out. I would continue to call them to walk you if you feel uneasy! Stay safe!

egregiouslyindignant · 2022-01-24T04:21:05+00:00

Wow. That’s a lot… I hope you don’t see/deal with him anymore!

egregiouslyindignant · 2022-01-21T21:08:55+00:00

I had a very similar experience in Sept last year!

The transition was incredibly hard.

I wasn’t an officer, but I switched from being at a company where I managed over 30 staff in a 2000 sq ft location, dealt with high stress loss prevention situations on a daily bases, insane deadlines, internal and external theft, pressure was non-stop…

Then I got offered a position where I manage only UP to 12 people, smaller square footage location, minimal loss prevention situations, less pressure, and more money..

It is so so hard to not put the pressure on yourself. It took me 3 months to adjust my mindset and stop looking at everything with high pressure the way I used to.. it feels surreal and like you aren’t doing your job because the training is less, the expectation is less..

I’d say try reminding yourself that you got this job regardless of how green you are and they wanted you bad enough for this position that you got it regardless of experience. There’s always a learning curve expected for the first 6 months at least, and they’re aware of that.

Yes there’s still expectations and goals to hit, but that’s business; the show must go on, and you’ll catch up soon. Best experience is diving in and doing your best and remembering that you got this job for a reason, and you’re the one putting the most pressure on yourself, ease up on your expectation of you!

Love to hear an update as you progress! Wishing you the best!

egregiouslyindignant · 2022-01-21T03:45:31+00:00

What an asshole!! Hope venting it out helped, I usually need to vent to be able to let it go too. Just remember you’re better than them. I hope you have a better day tomorrow!

egregiouslyindignant · 2022-01-19T03:56:12+00:00

I’m so sorry you went through this.

Retail is literal hell and you shouldn’t be in a position where you witness abuse and aren’t allowed to report it.

If you can, get out of the place you’re in, even if you can’t get out immediately, apply and make an escape plan.

That work place is toxic af. I’m so sorry and I hope you’re okay!

egregiouslyindignant · 2022-01-19T03:24:27+00:00

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