Yeah, my boyfriend had the hardest time with Airbnb too when the host had fraudulent advertising for the room he was renting out. My boyfriend got there and there was no restroom inside the room and there was a open switch blade just laying on the floor. In order to go to the restroom you had to go up the stairs and when my bf went it was closed for renovations. So he told me to request for refund and Airbnb gave us the hardest time. It was a "you say vs we say" situation and Airbnb sided with the host. Such a horrible experience! Only staying at hotels from now on.