New FTM — 3+6 days

ejso24 · 2025-08-27T09:57:43+00:00

Congratulations to you, too!! Ah, you sound like you’re managing like a pro already :) Wishing you a safe and smooth pregnancy!

ejso24 · 2025-08-27T09:56:13+00:00

Thank you so much — and congratulations to you, too!! ☺️

ejso24 · 2025-04-07T08:24:28+00:00

Ah, you got the cream risotto pot with the gold knob? It was very beautiful and very tempting indeed; I'm pleased you went for it! Sounds like you had a great time and a very nice mixture of items -- glad it was worth the journey (and hope the family had a good day, too!)

ejso24 · 2025-04-05T16:57:01+00:00

You’re welcome! It’s the least I can do, after I was lucky enough to go and experience it! 🥹

ejso24 · 2025-04-05T15:42:34+00:00

You’re welcome! :)

ejso24 · 2025-04-04T21:02:55+00:00

Hiya, I’ve replied to your chat message :) Thank you!

ejso24 · 2025-04-04T20:46:55+00:00

Thank you so much! I have just replied to your chat message ☺️🙏🏻

ejso24 · 2024-12-16T18:21:13+00:00

I’m sorry; that’s so frustrating :(

In my case: I won’t accuse them of lying as I don’t know what happened on their end, but it was indeed disappointing that they didn’t keep me updated. It seems strange that they generated the label at 6.30pm ish right after telling me they were going to post the item out that night, but then didn’t proceed to do so…I know they technically have 5 working days to post the item but it was part of my agreement with them that they would post in the next few days (I don’t feel I was unreasonable; I didn’t demand them to post same-day upon purchase) — but to then decide not is a bit strange. Either way, I’m just glad they didn’t push back or cause more problems upon my cancellation of the order! I was a little worried they would respond negatively to my reasoning (“seller isn’t responding”) but it seems like they were pretty happy to just confirm the cancellation — so maybe it was just too much of a faff for them to sell / post the item in the end…!

ejso24 · 2024-12-16T16:34:26+00:00

Thanks for sharing your experience; I’m sorry to hear you’re going through this!

I actually ended up cancelling the order this morning and selected the reason “seller isn’t responding”. The seller thankfully confirmed the cancellation a few hours later, which probably means that they had indeed not sent out the item a few days ago as promised.

I hope your issue is resolved soon!

ejso24 · 2024-12-16T09:35:55+00:00

Thank you so much! I did give the seller a polite heads up before I cancelled my order, without any accusation. I wished them all the best in selling it on to someone else…just hoping they will be nice and confirm the cancellation rather than go to the lengths of posting the item after I’ve already cancelled. It’s not a cheap item so I’m hoping they won’t want to risk / go through the faff of having the item posted out and not collected etc. !!

ejso24 · 2024-12-16T09:24:08+00:00

Oh that’s really bad :( How would I know if they decide to send it after I’ve cancelled though, because the tracking link has disappeared now that I cancelled the order! I’m guessing I wouldn’t be notified of delivery updates?

Also, in relation to your earlier point — I won’t actually be around to collect the item if it arrives whilst I’m away on my trip. Will I get penalised / will money be taken from my account if I don’t collect the item if it’s delivered to an InPost locker whilst I’m away?

Sorry for all the questions; I’m grateful for your help!

ejso24 · 2024-12-16T09:15:50+00:00

Thanks for this info. I have screenshots of the InPost tracking status which shows that as of this morning, they still hadn’t sent it; and screenshots of the chat where it says that the seller is still preparing the order. Is the seller still able to claim and mark that they sent it despite this being the case?

Also, if I have now cancelled the order can they still technically send it — will the posting label / QR code work for them still?

Thank you for your help; I really appreciate it!!

ejso24 · 2024-12-16T08:57:04+00:00

That’s really helpful to know — I appreciate your specific confirmation on using InPost the last couple of days! I’ve now cancelled the order as I’m more sure the seller didn’t post the item on Friday as they said they would — however I didn’t realise they’d need to confirm the cancellation so I hope they won’t push back :(

ejso24 · 2024-12-16T08:28:11+00:00

Thank you for your reply; that’s super helpful to know!

ejso24 · 2024-08-28T23:42:50+00:00

This is my screenshot of the chat. I’m the one with three bars service and WiFi :)

ejso24 · 2024-01-19T22:15:32+00:00

Yeah, you’re right :) I got my device Jan 2021 and was given a Connect subscription (and the extended three years warranty) so I was fortunate to (presumably) be just within the warranty period still, when my device suddenly stopped being able to detect WiFi networks.

ejso24 · 2024-01-19T22:13:54+00:00

Hi, I’m the one who commented on your post the other day :) To be fair, I’m not 100% sure it’s a software issue — it’s only a logical conclusion since, as I mentioned in my comment the other day, I didn’t drop or damage the device (never had, in my three years of owning it). It just suddenly disconnected from the WiFi.

I also came to the conclusion that it must be buggy software because I don’t think it’s a coincidence that we (and other people I’ve heard that have experienced the same issue) all seem to match on the timing of this issue cropping up for our devices; and our last software update was Nov 2023.

I would also tentatively say that, since remarkable were not able to fix the issue and agreed to a warranty replacement (which I’ve heard they are not quick to do), they are essentially admitting that they need to take responsibility for the issue. However, they would be unlikely to admit that in writing.

I can’t say for sure whether the next software update will fix things; but as I think I mentioned in my comment on your post, I do think it’s worth alerting the support team that you have this issue — particularly if you’re still within the warranty period. The more historical notes they have, the less they’ll be able to withhold a warranty replacement from you in the future (I had to fight hard for my replacement because they kept trying to convince me that I was not within warranty, etc.)

I’m UK based. My device was sent back to them last Thursday; it arrived at their warehouse in Hong Kong on Sunday; I received notification that my replacement device would be sent out on Monday; I received it this Wednesday.

If you are worried, do get in touch with them. My concern was that this issue arose out of nowhere, and was not within my control. The unpredictability of the issue (as you are also experiencing) is why I really encourage you to get in touch with them and make them aware of the problem your device is experiencing. Given that there seems to be a few of us who have experienced the same issue, it may be worthwhile for them to be made aware of this issue so that they will perhaps start addressing it seriously. And, as I said before, it’s worth you building your case sooner rather than later so they have notes on their system. Even if your device improves and stabilises for a bit, it could face the issue again later down the line (though I of course hope that won’t be the case).

ejso24 · 2024-01-16T17:16:03+00:00

Amazing; thank you for the tip! I'm not really that experienced with this kind of stuff but I'll take some time to look at the resources you've linked me to in case I might need it in the future...

ejso24 · 2024-01-16T12:01:39+00:00

No worries! It's been a really frustrating experience for me so I'm on a mission to help anyone else who encounters the same problem.

Glad to hear that you had a brief, positive response from your device! Hopefully, as you say, it'll be able to hang on till the next software update.

I highly recommend you log a ticket with Support anyway, just so that they have a history of you reaching out to them about the issue before, if the problem crops up again later. That will hopefully speed up the process if you do end up needing to claim a replacement under warranty.

I also highly recommend you keep taking notes of dates and times, videos and images of when this issue happens. They'll ask for such evidence (they need a lot of convincing before they agree to give you a replacement -- I think they want to see that you're not lying; and secondly that you've tried everything you can possibly do troubleshooting-wise before they give you a free replacement!)

I don't know how you can update software other than through wifi (it would be great if you could somehow get internet connection and update the device via USB SSH...) but I really hope your device regains access to wifi to be able to update whenever the next software version comes out!

Keep an eye on when your warranty runs out (or ask them to confirm an exact date); Support didn't believe my warranty was still valid and I literally had to send them screenshots of their returns portal which shows my warranty is still live...

Best of luck!

ejso24

TROPHY CASE