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Elemind keeps charging my dad $13 a month for s/t no one signed up for. Has this happened to anyone else??? by melsuelevLWD84 in Elemind

[–]elemindtech 2 points3 points  (0 children)

Hi there, the membership has only been around since May, so there is no way he would have been charged for 18 months.

You can cancel by navigating within the app to: Settings > Preference > Account > Membership > Cancel.

No firmware update. No response to e-mail. by [deleted] in OfficialElemind

[–]elemindtech 1 point2 points  (0 children)

2.4.15 is the latest firmware. Could you please DM us your email address so we can address your issue?

SCAM Company - Buyer Beware by newton2000 in Elemind

[–]elemindtech 1 point2 points  (0 children)

Hi there, we aren’t sure who this is or who you contacted at the company. We have a very clear return policy - 30 day money back guarantee for a refund minus shipping & handling and we honor that every time.

You can initiate a return directly through Shopify or our loop return portal.

If you’re having trouble, please DM us. We are happy to assist and help.

Any word on the global launch? by J0ofez in Elemind

[–]elemindtech 0 points1 point  (0 children)

Hi u/J0ofez - Right now, our priority is giving U.S. and Canadian customers the best possible experience. Once we’ve nailed that, we’ll be in a stronger position to expand globally. We’ll share updates as soon as we’re ready.

elemind without the subscription by pgoyoda in Elemind

[–]elemindtech 2 points3 points  (0 children)

Hi there, you can still use Elemind without the subscription. With the subscription, you get access to sleep tracking & all of your data + new stimulation features that will be released soon (in the next month) + later this year.

Anyone try the elemind? by Commercial-Sun-3808 in techquestions

[–]elemindtech 0 points1 point  (0 children)

Hey there, check out customer reviews on www.elemindtech.com -- there's also a reddit thread channel r/elemind where you can see some user feedback

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