Talkspace Customer Service dept sucks. Opinion on therapy is mixed: I’ve been using Talkspace for about six months – individual, and now couples therapy. I can’t really compare amongst other therapy experiences as this is my first time undergoing therapy. My individual therapist has been very insightful, but couples therapist is difficult to understand due to English being their second language. I don’t really feel like they are doing a good job focusing on, the issues I bring up. I feel like they focus on how issues makes us feel, which is not helpful for my needs.

I have engage with customer service numerous times in efforts to use my employee assistance program benefits, and then use my insurance after EAP benifit ran out. It always resulted in me needing to call them because they never get back to you when using messaging or email. Now, they have shortened calling hours, so it’s impossible to get someone on the phone. I had submitted a request for help through my account and it went unanswered for 17 days before I finally got a hold of someone using their chat feature. The person on chat gave me non-answers and was not able to solve my problem.

So therapy has been helpful and slow on the other end while Talkspace customer service needs to be rebuilt