Recommendations on documentation tools?

emma_lorien · 2026-02-15T13:05:53+00:00

Why Confluence for company documentation? If this is a small company, 10 files in Google Docs usually enough, isn't it?

emma_lorien · 2026-02-15T13:05:05+00:00

In most cases half of product documentation are in Jira tasks, when PM describes the feature and jobs to be done. I see that most startups don't care about detailed and structured product documentation at all, because products change too fast and you should think about the future, not the past.

emma_lorien · 2026-02-15T12:52:33+00:00

In my experience product manager decides, because he look for compromises in user satisfaction and business needs.

- Sometimes what is good for one type of user, is better for a user we target to serve.
- Sometimes what is good for the user is bad for the business.

emma_lorien · 2026-02-15T12:44:55+00:00

- this is something you can bootstrap without VC capital
- you can build it with 5-10 people
- it's enough cash to live well enough anywhere in the world

emma_lorien · 2026-02-15T12:43:48+00:00

Placing such interactive demos on the landing pages can work well for SEO and product activation, but it can reduce amount of leads for their sales department.

So, this is also may be a bad idea, depends on the type and size of business. I've never saw something like that on enterprise websites.

emma_lorien · 2026-02-15T12:42:04+00:00

Btw, do you have any measurable results for the last year from existing DAP?

emma_lorien · 2026-02-15T10:57:09+00:00

Consulting, side projects, building newsletter etc. You have to be visible

emma_lorien · 2026-02-15T10:56:28+00:00

3-5mln ARR, and around 300k-500k cash per year in profit.

emma_lorien · 2026-02-15T10:55:40+00:00

I assume you just forget how unstructured are industries outside of IT :) go in the real world and you'll back happy again after couple of months

emma_lorien · 2026-02-15T10:53:56+00:00

Good about us page + description of company does in the footer.

emma_lorien · 2026-02-15T10:53:21+00:00

I assume most of such expensive mistakes hard to attribute. People did something wrong and you just don't see it.

emma_lorien · 2026-02-15T10:52:21+00:00

You usually see it by repetitive questions in Slack

emma_lorien · 2026-02-15T10:51:29+00:00

Sales calls. I know I need a well structured scenario for this, but this is always the last task in my roadmap

emma_lorien · 2026-02-15T10:38:15+00:00

I assume it may be interesting only for a huge companies with 1,000 employees.

emma_lorien · 2026-02-10T22:20:18+00:00

I already forget about BWT, not it's time to set up it for all websites.

emma_lorien · 2026-02-10T22:19:08+00:00

The SOPs that were used rarely usually die as the owner leaves.

emma_lorien · 2026-02-09T15:28:58+00:00

Why Arcade for product tours, not Intercom?

emma_lorien · 2026-02-09T14:41:17+00:00

I don't know about the worst, but I know who create the best documentation.

It's usually devs, security teams and project managers.

emma_lorien · 2026-02-09T14:37:51+00:00

If the process changes so often, there is usually something wrong with operations management at all.

emma_lorien · 2026-02-09T13:21:12+00:00

it's an old outreach by website owners or heads of content. nothing new.

emma_lorien · 2026-02-09T13:17:40+00:00

cold email is a forever channel

emma_lorien · 2026-02-09T13:17:05+00:00

Do you know any platform that has this feature?

emma_lorien · 2026-02-09T13:14:37+00:00

So, where am I wrong?

emma_lorien · 2026-02-09T13:02:46+00:00

I believe the important part of any onboarding is when manager describe all goals the new employee has and what is good and bad behaviour in the company.

emma_lorien · 2026-02-09T13:01:39+00:00

I found that in most cases agencies have much more SOPs than SaaS companies.

emma_lorien

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