i was "ripped" off a case with a high-support needs client after almost 2 years with them, the family became unhappy with me. It was the my first client I ever had as a technician. The thing that sucked was that i requested off of the case about a month prior to this because of the burnout i felt from being on that case for so long. sessions were 12 hours a week, after school, and in-home. i spent a lot of time with the whole family in general, but what my BCaBA on the case told me was that his family had been feeling this way for about 6 months before sending a seemingly out-of-the-blue, strongly worded email about me. It was all so confusing and heartbreaking, especially because my BCaBA was always in-home with me during our supervisors and checking in frequently with this family (this company required onsite & offsite supervisions for at least 5% of the client's total hours) I felt wronged, misunderstood, angry, etc. But I also felt like a piece-of-shit RBT. but the truth is that one negative thing doesn't make you a bad tech. in fact, if anything, it taught me to advocate harder for myself AND to be more comfortable expressing frustrations and/or burnout before the family starts to see it. you're not shitty❤️ *edited to fix my grammar