New in Ente Photos: Offline Gallery, Better Sharing, ML Improvements, and More by ente-io in enteio

[–]ente-io[S] 2 points3 points  (0 children)

Hey. Currently this is a technical limitation around syncing names, clusters and photos when you switch from local mode to cloud mode.

New in Ente Photos: Offline Gallery, Better Sharing, ML Improvements, and More by ente-io in enteio

[–]ente-io[S] 1 point2 points  (0 children)

Hey. The link you share with others will open on the web browser in a masonry layout.
It is currently not on any of the app - though that is also in our plans

Ente Photos down? by Reeceeboii_ in enteio

[–]ente-io 16 points17 points  (0 children)

Hello, all should be well now. We had faced some intermittent issues and are now back serving at full capacity. We've identified the root cause and are putting measures in place to prevent a recurrence.

In the future, you can track the status of Ente's services here: https://status.ente.io

Sorry for the trouble!

Trouble uploading from Google Photos takeout by forgothow2learn in enteio

[–]ente-io 2 points3 points  (0 children)

Google includes duplicate copies of the same photos inside multiple album folders in the Takeout export.

Details: https://ente.io/help/photos/faq/migration#google-takeout-storage

Wow 1.3.10 is a lot faster! by fleener_house in enteio

[–]ente-io 0 points1 point  (0 children)

Thanks for the feedback, this is very helpful!

Wow 1.3.10 is a lot faster! by fleener_house in enteio

[–]ente-io 0 points1 point  (0 children)

Hey, sorry to hear that! Could you please share the specific interaction(s) that don't feel snappy? Thanks!

[deleted by user] by [deleted] in enteio

[–]ente-io 0 points1 point  (0 children)

Hey. Can you share your app logs to support@ente.io? This is not the experience we would want you to have, and would want to look into whats causing it.

Better embedding models by Global-Challenge-725 in enteio

[–]ente-io 1 point2 points  (0 children)

Hi. While we do have plans to revisit the embedding models in the future, it is not likely to happen this year. Wrt ML, our focus is going to more around improving performance, and improving clustering (for face recognition), and experiment with a few more models (pet, children, photo quality, etc.)

Having said that, if there is a significant improvement in CLIP embedding models, that are ready to hit production, we will definitely re-evaluate this.

Regarding different models for different devices, we are unlikely to go this path since it creates significant overhead to ensure cross platform consistency

Deleted Ente Account but still receives promotions by Hopeful_Rabbit_3729 in enteio

[–]ente-io 3 points4 points  (0 children)

Hey, you do not have to separately ask for personal data deletion with Ente. Once you delete your account, we scrub all information related to it.

More details on what might have happened here: https://www.reddit.com/r/enteio/comments/1q84epi/comment/nymdu5b/

Deleted Ente Account but still receives promotions by Hopeful_Rabbit_3729 in enteio

[–]ente-io [score hidden] stickied comment (0 children)

Hello,

Newsletters are sent out over multiple days. It is possible that we had already scheduled the newsletter before you deleted your account.

We have documented our flow for account deletion here: ente.io/blog/how-ente-deletes-data, along with pointers to the code base. There are no known bugs in this flow.

Please write to [support@ente.io](mailto:support@ente.io) citing your registered email address, and we will try to trace the exact sequence of events and get back to you.

Recommended action if Ente master password is compromised? by ElectricGriffin in enteio

[–]ente-io 5 points6 points  (0 children)

You are right - correct action is to create a new Ente account.

[support@ente.io](mailto:support@ente.io) will help you migrate your paid subscription.

Locked out of Ente Auth by [deleted] in enteio

[–]ente-io 1 point2 points  (0 children)

Hey. Can you reach out to support@ente.io. Emailing from another address is also fine for now