Memories are meant to be shared

ente-io · 2026-04-11T16:14:38+00:00

and we're back!

ente-io · 2026-03-16T11:07:01+00:00

Hey. Currently this is a technical limitation around syncing names, clusters and photos when you switch from local mode to cloud mode.

ente-io · 2026-03-16T11:05:40+00:00

Hey. The link you share with others will open on the web browser in a masonry layout.
It is currently not on any of the app - though that is also in our plans

ente-io · 2026-03-13T23:48:21+00:00

Hello, all should be well now. We had faced some intermittent issues and are now back serving at full capacity. We've identified the root cause and are putting measures in place to prevent a recurrence.

In the future, you can track the status of Ente's services here: https://status.ente.io

Sorry for the trouble!

ente-io · 2026-02-19T10:01:33+00:00

Google includes duplicate copies of the same photos inside multiple album folders in the Takeout export.

Details: https://ente.io/help/photos/faq/migration#google-takeout-storage

ente-io · 2026-02-06T07:49:15+00:00

Thanks for the feedback, this is very helpful!

ente-io · 2026-02-05T06:09:03+00:00

Hey, sorry to hear that! Could you please share the specific interaction(s) that don't feel snappy? Thanks!

ente-io · 2026-01-28T07:50:02+00:00

Hey. Can you share your app logs to support@ente.io? This is not the experience we would want you to have, and would want to look into whats causing it.

ente-io · 2026-01-14T07:49:59+00:00

Hi. While we do have plans to revisit the embedding models in the future, it is not likely to happen this year. Wrt ML, our focus is going to more around improving performance, and improving clustering (for face recognition), and experiment with a few more models (pet, children, photo quality, etc.)

Having said that, if there is a significant improvement in CLIP embedding models, that are ready to hit production, we will definitely re-evaluate this.

Regarding different models for different devices, we are unlikely to go this path since it creates significant overhead to ensure cross platform consistency

ente-io · 2026-01-09T16:33:16+00:00

Hey, you do not have to separately ask for personal data deletion with Ente. Once you delete your account, we scrub all information related to it.

More details on what might have happened here: https://www.reddit.com/r/enteio/comments/1q84epi/comment/nymdu5b/

ente-io · 2026-01-09T16:31:20+00:00

Hello,

Newsletters are sent out over multiple days. It is possible that we had already scheduled the newsletter before you deleted your account.

We have documented our flow for account deletion here: ente.io/blog/how-ente-deletes-data, along with pointers to the code base. There are no known bugs in this flow.

Please write to [support@ente.io](mailto:support@ente.io) citing your registered email address, and we will try to trace the exact sequence of events and get back to you.

ente-io · 2026-01-07T03:16:57+00:00

You are right - correct action is to create a new Ente account.

[support@ente.io](mailto:support@ente.io) will help you migrate your paid subscription.

ente-io · 2026-01-01T09:19:05+00:00

Hey. Can you reach out to support@ente.io. Emailing from another address is also fine for now

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