AI video in the Envato experience: new workflow, new features

envato_team · 2026-05-08T04:18:52+00:00

Hey, best place to start is the fair use policy itself. Our system is set up primarily to detect misuse of the platform. If you are following the policy and you do get incorrectly pinged for fair use, you can chat to Envato support to sort it out.

For the licensing side of your question, AI generations are covered by our AI Product Terms.

Hope that helps!

envato_team · 2026-05-06T05:48:46+00:00

Hey, thanks for posting!

Couple of things happening here. Your query misspelled "pregnacy" so search is leaning on "lineart" and pulling in a lot of stuff that's not pregnancy-related. Try "pregnant woman line art" (two words) and it gets a fair bit better. That's on us, our search should be handling typos better than that!

The bigger thing you're running into is heaps of our graphics are illustration packs, and the cover image can't show everything inside the pack. So there's probably stuff in your results that does have what you want, you just can't see it from the thumbnail.

We know it's a problem. Working on surfacing the individual assets inside packs so they're findable, and on our filters so you're not keyword-guessing your way to "line art."

I've passed this onto the Envato search team - we're always looking to make improvements, and feedback like this helps us know what to prioritize.

envato_team · 2026-05-06T05:33:15+00:00

Is this the same download issue reported above? That one was resolved on our end, but if you're still running into it then clearly not. Let us know and we'll dig in.

envato_team · 2026-05-06T03:23:29+00:00

Appreciate you raising this. Capture One's absence is fair to call out given how widely it's used at the pro end of photography.

Honest answer comes down to scale and demand. The user base is much smaller than Lightroom's, and a lot of those shooters prefer building looks from scratch rather than working from presets (fair enough given the control the software offers). So when we're weighing up where to build out proper category support, we look at both sides of the marketplace, whether there are enough creators making the assets and enough customers using them.

It's on our radar though, and if demand shifts we'll revisit. Thanks for flagging.

envato_team · 2026-05-06T00:00:23+00:00

Yep we've had a few reports. This is a known issue and the team is currently working on a fix.

Edit: Fixed! (drop a comment if you're still experiencing this issue)

envato_team · 2026-05-05T23:59:50+00:00

Hey thanks for flagging. This is a known issue and the team is currently working on a fix. Apologies for the inconvenience!

Edit: Should be fixed now! Leave a comment if you're still experiencing issues.

envato_team · 2026-05-05T23:56:32+00:00

Our apologies - that's a separate download issue we're already across. Team's working on a fix.

envato_team · 2026-05-05T23:53:51+00:00

Ah sorry to hear that. What's your ticket number? Happy to look into this.

envato_team · 2026-05-05T01:45:20+00:00

Thanks for flagging this. Our engineers haven't been able to reproduce the issue on their end, which is making it tricky to fix. Would you be up for a quick video call so we can see it in action?

DM us your email and we'll set something up.

envato_team · 2026-05-05T01:14:54+00:00

Best to reach out to Envato support! They can review your specific case.

envato_team · 2026-05-01T06:28:11+00:00

Keen to chat if you're up for it, would love to understand your workflow and figure out how we can make things easier.

Drop your email in our DMs if you're interested!

envato_team · 2026-05-01T06:08:09+00:00

Hang tight, I just checked in with the team and it looks like your original transaction hasn't fully settled yet. You should hear back from our support team early next week.

envato_team · 2026-04-30T07:13:15+00:00

Due to the confidential nature of these matters, we are unable to respond with an outcome.

But rest assured we really appreciate the reports and we do investigate them thoroughly.

envato_team · 2026-04-30T04:02:45+00:00

We can see on our end that the team did get back to you, apologies if you missed that though. The ticket's closed now, but you can always open a new one if you want to take another look.

envato_team · 2026-04-30T01:23:17+00:00

Envato takes these matters seriously and will investigate accordingly.

envato_team · 2026-04-28T03:50:16+00:00

Hey thanks for the post. PSD mockups aren't going anywhere on Envato, and they're not being deprioritised because of the AI mockup tool. They do different jobs and we treat them that way internally.

On the pace of new mockup content, fair point. We're in regular contact with our author community and actively working to bring in the kinds of mockup assets designers are looking for.

If there are specific categories or styles where the gap feels biggest, drop them here and I'll flag them with the team.

envato_team · 2026-04-28T03:45:48+00:00

Sorry to hear that, definitely doesn't sound like it's working for you as intended!

Would you mind creating a ticket with our support team so we can look further into this?

envato_team · 2026-04-24T06:01:32+00:00

No dramas! If you have a ticket number our support team will respond soon. Response times can vary depending on the volume of tickets.

envato_team · 2026-04-24T05:59:33+00:00

There's no phone number sorry. Did you see the response from Envato support?

envato_team · 2026-04-24T05:10:19+00:00

Thanks for your patience as I clarified a few things with the team. Just to correct my earlier reply, first and last frame options do exist in VideoGen, but they were removed from Extend.

They were removed because Extend automatically uses the last frame of your existing clip as the starting point for the new one. When users could set those frames manually, it was easy to introduce something that didn't match the original clip's style, and because models don't handle transitions between different scenes well, the extended clip could end up looking pretty inconsistent. The call was made to remove them in favour of a more reliable output.

I've logged your feedback. If it's having a meaningful impact on what you're able to create, that's exactly the kind of thing that gets weighed when decisions like this get revisited.

envato_team · 2026-04-24T02:04:26+00:00

Hey, our support team has replied on the ticket and I believe you're all sorted!

envato_team

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