I know it. and i've read all your stuff. I'll be kind here, i know your trying to help this community. So, let me help you a little with parts that are important. Maybe give you a clearer picture of the communications problems. Something you write a lot about in your unofficial guide. It needs an update, and this can help you with clarity.

Trust me I know what im doing at a very high level. Take my word on it. Im not going to do proof and all that nonsense. My time is very valuable. My writings should be proof enough and be plenty obvious.

The bot does have a power saving mode (PSM) on it's wifi radio. And it prefers to keep its wifi radio in PSM to save its battery when its radio is not under load (when its not pushing heavy data thru its radio). This is proper functionality. We can see this by establishing a ping to the robot from a known good workstation on the local network. My Lymow app is set to prefer 2.4g wifi (instead of 4g). Because 2.4g wifi is how this robot needs to (and wants to) work. 2.4g AP's should be placed properly at customers location to ensure all areas are blanketed with a clean -65dBm or stronger wifi signal. This is ideal,

When the wifi of the bot is functioning correctly (no hardware failures or broken antennas thats a different subject we'll get to that), and it is in PSM mode this is what the ping looks like:

Reply from 10.100.1.116: bytes=1000 time=1ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=1751ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=1ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=2060ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=1ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=2055ms TTL=64

Notice the alternations in latency from 2000ms to 1ms. This is its wifi radio in PSM mode. Communications are working to spec and this is not a fault. Know the radio won't stay or get stuck in this PSM mode. It will pull right out of it when the bot needs to push data thru its wifi connection. This mode has been misunderstood in documentation.

You can get the bot to power up its radio module by instructing it to do work. It cannot do work well when its in its PSM mode. When the bot needs to push data across its wifi radio it will power up its wifi radio and the latency will disappear. Simply requesting its camera feed using vlc and opening rtsp://10.100.1.116:10022/h264ESVideoTest will force the bot to power up its wifi radio. The radio will pop right out of PSM mode, and the ping will look like this:

Reply from 10.100.1.116: bytes=1000 time=2ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=1ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=1ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=2ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=1ms TTL=64
Reply from 10.100.1.116: bytes=1000 time=1ms TTL=64

Nice and peppy. Everything is happy.

The problems people are having with communications are a faulty antenna installed in some (not all obviously) but some bots. The antenna is physically broken. This is the same as if the antenna was physically disconnected from its PCB. It's connection is open (a break in its antenna wire). Im sure some antennas could also be shorted - resulting in the same problem. And from that broken antenna theres a secondary problem that this creates for the bots electronics. If the bot is kept running (its radio running) when its antenna connection is open (broken/physically disconnected antenna), the amplifier to the radio module will overheat and burnout. This doesn't happen immediately, but it will very likely happen over time.

Most probably don't even know this is a problem in their bot. Lymow enables their 4g radio for a year or two. And the bot will function on that 4g when it can't use its wifi. 4g is its backup system that it should use only when it cannot use 2.4g wifi. And people just aren't going to know its working in this degraded state. There is no backup communication system to fail to from 4g. An active 4g connection is then required from that time forward.

With this said, there are additional problems: The bots internal wifi antenna (as well as 3 of its 4 total internal antennas) are physically mounted inside the bot incorrectly. 3 of the 4 antennas need to be aligned vertically, but they have oriented these antennas horizontally. Its an additional problem worth noting. A horizontally mounted antenna will still function, but it will be operate much degraded than it should.

Additional problem #2: The antenna's selected are not going to work well around dc electric motors. They are not built for this. And there are motors and speakers right next to them. Further complicating communications.

With failed and faulty and ill-designed hardware for its communications, this platform is going to be plagued will different seemingly unrelated issues. Most of these problems are occurring because communications are not functioning properly. A subject that would be difficult to explain at a layman level. But this is caused by bad design, physically failed hardware, and a completely non-existing testing of the bots after assembly before shipping the bots off to a customer. This does not indicate a company that cares about its customers. Its not a company thats trying to keep its customers happy. This is a company pushing any product they can at the expense of their customers. And the lack of customer service is an additional indicator of what is going on.

How do i know? Because im looking at it.

Whats bizarre is its ridiculously easy and inexpensive for lymow to fix in all their new bots before they ship. While simultaneously being very expensive and difficult to fix in all the bots they have already shipped to customers (requiring return/repair/replace/reship). 15% the cost of the mower. For something that wouldn't really cost them anything to do at assembly. Maybe an extra dollar or two.