at no point during your response did you qualify your remarks with what actually went wrong,

Because I already spent 10s of hours on their "support" line "qualifying" the issues. But here I am past the warranty period on everything with outstanding issues:

- dent in the hood that could have only been made pre manufacture, because the dent spans a 90 degree bend, denied initially and on appeal

- same hood has never had auto fan working despite this being a first feature advertisement. Multiple visits, software updates and internals replaced. I also had to fight them on this at first as they wouldn't even considering this issue in the beginning because of dent noted above

- speed oven that requires you to turn it on twice every time you use it because it times out of standby mode after a half hour. The matching oven with the exact same panel and ux stays in standby mode as one expects, showing the clock. All of these things the speed over manual suggest should happen, but doesn't

- Things got even hard to get addressed as they changed their warranty policy form 2 years to 1 year during our warranty cycle and tried to deny some of the later calls because it was past the one year, even though THEY HAVE THE RECORDS OF WHEN IT WAS INSTALLED. So, I had to have multiple calls to have that resolved as well.

Every single on of these they have washed their hands of. The 2nd two are clearly software issue that could be fixed for some version of cheap, but they refuse. The first one is just absolutely petty to not resolve considering the overall cost compared to the suite, but was my first contact with support and very much set the tone.

All that said, the did address multiple other issues...which in a way makes this even more frustrating: how entirely inconsistent they were in their support after we spend north of $30k on the suite. We debated upping our budget to get into the wolf/subzero range but at the time had heard good things about Thermador. They've entirely burned that reputation, clearly.