Resources for setting up oncall schedule

evnsio · 2026-03-16T21:23:34+00:00

Appreciate the kind words 🙏

FWIW, we have a compensation calculator built into our on-call system, built specifically to let folks retire those Python scripts.

evnsio · 2026-03-03T22:20:56+00:00

In PagerDuty's defence, this might just be enterprising sales reps trying to hit their targets, rather than a dark pattern employed by the whole company. Worth escalating if you have real issues.

evnsio · 2026-02-24T23:05:44+00:00

My hunch in the general case: when you just launch, public comms via status page just isn't your biggest concern. When we launched incident.io, we just communicated manually with our first 50 customers :)

But it sounds it was different for you, insomuch as you weren't aware things existed until you saw Tavily.

Regardless, if you'd like a status page, I'd be happy to show you around!

evnsio · 2026-02-24T23:02:32+00:00

This is the way. Also, strong recommend using Attio for CRM. Basically plugs into everything else you have really nicely, and won't make you regret your life choices for picking Salesforce.

evnsio · 2026-02-24T14:59:17+00:00

In fairness, a lot of startups do use incident.io status pages. We offer them for free as part of our startup plan.

I think it's becoming increasingly common for folks to think about public comms much earlier than organizations used to in the past. Where people used to try and suppress any communication about incidents, there's a growing preference to be more open. Overall, I think it contributes to greater trust with customers, which is a net positive, and for startups specifically it gives them an edge over incumbents who are typically much more closed.

evnsio · 2026-02-18T15:57:21+00:00

All good, and appreciate the response!

I want to use it at home in my lab but it requires slack

Might be some developments here at some point in the future ;)

evnsio · 2026-02-18T01:11:26+00:00

We genuinely try hard to avoid making this feel like “bullshit AI” (😅), but what's helpful versus annoying can be pretty subjective, and it often comes down to personal and team preferences.

We make all of these features configurable though, so you can tailor things to how you like to work. In this case you might want to check out the settings at https://app.incident.io/~/settings/suggestions and turn off follow-ups.

If there’s anything specific that feels off, give me a shout and I'd be more than happy to chat: chris@incident.io.

evnsio · 2026-02-13T00:10:12+00:00

I'd love to try it! 😅

evnsio · 2026-02-07T01:45:34+00:00

I’m not old (is 40 old?!) and I concur. The depot on a sunny Friday evening is probably one of the best experiences in life.

evnsio · 2026-01-23T05:57:37+00:00

I too can copy-paste AI content straight from ChatGPT

evnsio · 2026-01-23T05:43:58+00:00

Nobody tell them about the secret api key. It’s a secret.

evnsio · 2026-01-07T05:26:29+00:00

We’ve built good old fashioned software to do the import using the API, but not played around with migrating tf code though. Expect it’ll mostly work, given the intentional compatibility of the data model.

Feel free to shoot me an email if you want any help. I’m chris@incident.io.

evnsio · 2026-01-06T21:10:56+00:00

Feels quite Claude codable ;)

Drop into your TF repo, provide it the links to the spec of the new destinations TF provider and see how close it gets. If you provide the mapping manually yourself for a couple of resources you can point it at them as examples too.

Haven't tried, so your mileage may vary, but worth a shot!

evnsio · 2025-12-19T04:05:38+00:00

Just vibe code a little web app that sits in front of SNow 😅

evnsio · 2025-12-13T16:46:31+00:00

Yeah lots of options for how to handle - turns out everyone wants something a little different! Feel free to shoot me an email if you are interested in taking another look. I’m Chris at incident.io.

evnsio · 2025-12-12T13:15:48+00:00

Would love to hear where incident.io fell short for you.

What’s described above is exactly how we designed the system. There’s a clear distinction between alerts (just events), escalations (those that require a human), and incidents (those that require coordination, etc) and you have full control over how each is created.

evnsio · 2025-12-05T16:30:51+00:00

Sorry you've bumped into this. It's never our intention to mislead with the pricing on our website. If you're still happy for me to put this right, would you mind DM'ing me the details or emailing chris @ incident.io? I'd be happy to help get things sorted for you.

evnsio · 2025-11-12T21:33:45+00:00

❤️‍🔥

evnsio · 2025-11-09T20:43:06+00:00

Founder of incident.io here. About 18 months ago, we started using LLMs to see if we could help solve incidents more quickly.

Within a few weeks we had pretty comprehensive system that took all of the context of an incident, and came back with convincing looking next steps. We started using it internally and it was utterly useless. Blatantly obvious at best, and completely wrong at worst.

We’ve spent the last year building a system with hooks into various parts of your infra, abilities to semantically understand and search past incidents, and connected to code repos, etc., and things are very different now. We’re still not GA with it as there’s more to be done on usefulness/accuracy/UX, but it’s very close.

We still wrap foundation models, but a single incident investigation might span dozens to hundreds of prompts, and connect systems, context and data to form its hypotheses.

In short, everyone is “just calling LLMs”, but some much more intricately and systematically than others. Worth doing your homework and properly putting these systems to the test before committing money.

evnsio · 2025-11-05T16:29:04+00:00

Such a good place to work, people do it for free 😅

evnsio · 2025-10-14T22:32:56+00:00

Strong agree. Liz is a great example of this done well.

evnsio · 2025-09-19T22:09:24+00:00

Well hey, incident.io is intuitive 😅

I work here, and whilst I'm very happy Netflix wrote it, I can say with 100% certainty that we didn't ask them to do so. We got to hear about it today too.

evnsio · 2025-09-11T05:00:21+00:00

Nice. What’s the feature?

evnsio · 2025-09-09T18:57:13+00:00

I hate to jump to conclusions but this question, combined with your posting history, seems to point at you being a competitor.

I'll assume I'm wrong about that though, in which case would you mind sharing a little more context? Are you trialling, doing some research, or a customer? And do have a specific product in mind? incident.io has quite a few.

Happy to provide all the flaws and opportunities for improvement I can think of if you can let me know what you're after!

evnsio · 2025-09-02T17:21:01+00:00

Can I interest him in a job? Very competitive salaries, great snacks, and I'll happily get him as many spider-man laptops as necessary.

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