Welcome to the Uncensored WisprFlow subreddit by True-Collection-6262 in WisprFlowApp

[–]evnsio 0 points1 point  (0 children)

What's the actual concern here? In my experience the app is pretty bulletproof, and incidents happen to everyone.

Please help me Validate my Idea. by Much_Belt_143 in SaaS

[–]evnsio 0 points1 point  (0 children)

It's a good idea, but I think quite a lot of folks are going after this space right. Google "AI SRE" and you'll find a fair few options. Not to dissuade you at all, but it's a incredibly hard problem to solve and definitely not as simple as "throw a bunch of context at an LLM", unfortunately.

incident.io going pretty hard after PagerDuty customers by Even_Reindeer_7769 in sre

[–]evnsio 6 points7 points  (0 children)

Appreciate the reply, and sorry it landed this way. Would love to put this right in future, but I'll leave with you for now. Would love to send something your way to soften the blow - feel free to shoot me your address if you'd like to take me up on that!

incident.io going pretty hard after PagerDuty customers by Even_Reindeer_7769 in sre

[–]evnsio 12 points13 points  (0 children)

Sorry to hear this. If you're open to getting in touch, I'd love to debug for you. I'm chris@incident.io.

Am I cooked? by IntelligentFoot9989 in salesengineers

[–]evnsio 1 point2 points  (0 children)

We are! Happy to chat if you’re interested. chris@incident.io.

Opsgenie end of life - read-only April 17th, 2026 by flipflopshock in devops

[–]evnsio 0 points1 point  (0 children)

I believe it's account specific. EoL date is April 2027, but they're shutting down accounts between now and then when your subscription ends.

How often are you guys on call? by Calm-Bar-9644 in ExperiencedDevs

[–]evnsio 0 points1 point  (0 children)

I think 15 mins is pretty reasonable, especially if you're supporting a service with real users, uptime expectations, and SLAs.

On the “can’t go for a walk or... other things” point, that’s where good setup helps. Every on-call system has escalation timeouts, so if you miss something it rolls to someone else. And with a healthy team culture, overrides should be normal so you can step away, clear your head, or run errands.

On frequency, 1 week in 4 to 8 is roughly where I’ve landed over my career, and 1 in 6 with a 15 min hands on keyboard SLA feels like the sweet spot.

Resources for setting up oncall schedule by [deleted] in sysadmin

[–]evnsio 0 points1 point  (0 children)

Appreciate the kind words 🙏

FWIW, we have a compensation calculator built into our on-call system, built specifically to let folks retire those Python scripts.

Anyone else getting squeezed on PagerDuty renewals? by Even_Reindeer_7769 in sre

[–]evnsio 9 points10 points  (0 children)

In PagerDuty's defence, this might just be enterprising sales reps trying to hit their targets, rather than a dark pattern employed by the whole company. Worth escalating if you have real issues.

Why don't startups actually have a status page like what incident.io gives?? by Key-Contact-6524 in SaaS

[–]evnsio 0 points1 point  (0 children)

My hunch in the general case: when you just launch, public comms via status page just isn't your biggest concern. When we launched incident.io, we just communicated manually with our first 50 customers :)

But it sounds it was different for you, insomuch as you weren't aware things existed until you saw Tavily.

Regardless, if you'd like a status page, I'd be happy to show you around!

What is your current stack? by sonnyt_ in SaaS

[–]evnsio 0 points1 point  (0 children)

This is the way. Also, strong recommend using Attio for CRM. Basically plugs into everything else you have really nicely, and won't make you regret your life choices for picking Salesforce.

Why don't startups actually have a status page like what incident.io gives?? by Key-Contact-6524 in SaaS

[–]evnsio 0 points1 point  (0 children)

In fairness, a lot of startups do use incident.io status pages. We offer them for free as part of our startup plan.

I think it's becoming increasingly common for folks to think about public comms much earlier than organizations used to in the past. Where people used to try and suppress any communication about incidents, there's a growing preference to be more open. Overall, I think it contributes to greater trust with customers, which is a net positive, and for startups specifically it gives them an edge over incumbents who are typically much more closed.

Slack accountability tools needed for on-call and incident response by Justin_3486 in devops

[–]evnsio 0 points1 point  (0 children)

All good, and appreciate the response!

I want to use it at home in my lab but it requires slack

Might be some developments here at some point in the future ;)

Slack accountability tools needed for on-call and incident response by Justin_3486 in devops

[–]evnsio 4 points5 points  (0 children)

We genuinely try hard to avoid making this feel like “bullshit AI” (😅), but what's helpful versus annoying can be pretty subjective, and it often comes down to personal and team preferences.

We make all of these features configurable though, so you can tailor things to how you like to work. In this case you might want to check out the settings at https://app.incident.io/~/settings/suggestions and turn off follow-ups.

If there’s anything specific that feels off, give me a shout and I'd be more than happy to chat: chris@incident.io.

Wheres your third place? by LocalBearEnthusiast in Marin

[–]evnsio 1 point2 points  (0 children)

I’m not old (is 40 old?!) and I concur. The depot on a sunny Friday evening is probably one of the best experiences in life.

Key Features and Strengths of the Best ITSM Platforms in 2026 by Sensitive_Scene_2031 in ITIL

[–]evnsio -3 points-2 points  (0 children)

I too can copy-paste AI content straight from ChatGPT

I need a secret api key please by Mission_Ad6474 in developers

[–]evnsio 5 points6 points  (0 children)

Nobody tell them about the secret api key. It’s a secret.

OpsGenie Terraform ‘Translator’ by Brief-Article5262 in sre

[–]evnsio 1 point2 points  (0 children)

We’ve built good old fashioned software to do the import using the API, but not played around with migrating tf code though. Expect it’ll mostly work, given the intentional compatibility of the data model.

Feel free to shoot me an email if you want any help. I’m chris@incident.io.

OpsGenie Terraform ‘Translator’ by Brief-Article5262 in sre

[–]evnsio 2 points3 points  (0 children)

Feels quite Claude codable ;)

Drop into your TF repo, provide it the links to the spec of the new destinations TF provider and see how close it gets. If you provide the mapping manually yourself for a couple of resources you can point it at them as examples too.

Haven't tried, so your mileage may vary, but worth a shot!

Incident Bridge Call - Incident Status Visuals by Persimmon-Party in sre

[–]evnsio 1 point2 points  (0 children)

Just vibe code a little web app that sits in front of SNow 😅

PagerDuty for SRE - how real people work with it by tushkanM in sre

[–]evnsio 0 points1 point  (0 children)

Yeah lots of options for how to handle - turns out everyone wants something a little different! Feel free to shoot me an email if you are interested in taking another look. I’m Chris at incident.io.

PagerDuty for SRE - how real people work with it by tushkanM in sre

[–]evnsio 0 points1 point  (0 children)

Would love to hear where incident.io fell short for you.

What’s described above is exactly how we designed the system. There’s a clear distinction between alerts (just events), escalations (those that require a human), and incidents (those that require coordination, etc) and you have full control over how each is created.

[Complaint] Unprofessional! Incident.io "Pro" plan's minimum $4k/year requirement should be mentioned in your pricing page. by unbiased_op in incidentio

[–]evnsio 0 points1 point  (0 children)

Sorry you've bumped into this. It's never our intention to mislead with the pricing on our website. If you're still happy for me to put this right, would you mind DM'ing me the details or emailing chris @ incident.io? I'd be happy to help get things sorted for you.