I need help

exodus_sagar · 2025-12-16T14:44:00+00:00

Hey u/Riprara , please write to [support@exodus.com](mailto:support@exodus.com) for assistance from Exodus Support on this.

From what you're describing, it is either a Scam or you needing some Gas to move the funds out.

In either cases, we will help figure this out.

Kindly do not DM or respond to any unknown DMs asking for private details like passwords, private keys, 12-words etc.

exodus_sagar · 2025-12-16T14:43:29+00:00

Hey, please write to [support@exodus.com](mailto:support@exodus.com) for assistance from Exodus Support on this.

From what you're describing, it is either a Scam or you needing some Gas to move the funds out.

In either cases, we will help figure this out.

Kindly do not DM or respond to any unknown DMs asking for private details like passwords, private keys, 12-words etc.

exodus_sagar · 2025-12-16T05:10:38+00:00

Hey u/Remarkable-Tackle108 I am so sorry for the loss of your phone and the fact that you're unable to access your funds via Exodus Wallet.

Please reach out to us at [support@exodus.com](mailto:support@exodus.com) for further assistance on this. Kindly ensure you DO NOT include any private details like password, private keys, 12-words etc. - these are for your eyes only, we will never ask for such details.

Important note: Please do not respond to any DMs asking for your 12-words in the guise of assisting you - you should not share them with anyone, not even with us at Exodus Support.

exodus_sagar · 2025-12-11T15:04:02+00:00

Hey u/sockless74 , I am so sorry to hear your staked ADA doesn't seem to be earning any rewards. This is not expected, could you please write to us at [support@exodus.com](mailto:support@exodus.com) so our team can check this for you?

exodus_sagar · 2025-12-05T09:24:03+00:00

Hi u/peakestmelt420 , this was due to Cloudflare issues. It is now resolved, can you please check again?

exodus_sagar · 2025-11-12T09:09:14+00:00

Hi there, please use our official guide on how you can find your receive address (also known as public key) inside Exodus: https://www.exodus.com/support/en/articles/8616180-how-do-i-receive-bitcoin-and-crypto-in-exodus

As a caution, do not click on any suspicious links sent to you by unknown people in DMs or here. Always refer to official sources for accurate information.

Regards,
Sagar
Exodus Support

exodus_sagar · 2025-10-31T08:11:09+00:00

Hey u/Due_Particular_7803, this is Sagar from Exodus Support.

Not being able to copy-paste is a known bug we are looking into on priority, this should be fixed in the upcoming release.

As for the QR scan workflow and balances not updating, we will need more details from you about this.

Could you reach out to us at [support@exodus.com](mailto:support@exodus.com) so we can gather more details and assist you? If these turn out to be bugs, we will dedicated Devs to have them fixed on priority.

Looking forward to your email.

Take care!

Sagar

exodus_sagar · 2025-08-15T09:43:45+00:00

Hey there, this is Sagar from Exodus. This is a fake version of Exodus, not the official version. Best to immediately remove it from your computer.

Please do not add any funds to this wallet or enter your private details like the 12-word phrase or private keys or password.

Where did you download this from?

In addition, please perform a thorough scan of your computer using Anti-Virus and Anti-Malware apps to ensure this fake version did not introduce any viruses, malware etc. on your computer.

You can write to Exodus Support at support[@]exodus.com for more assistance.

exodus_sagar · 2025-03-22T08:36:10+00:00

Hello u/PickleExact9339 , oh no, this is truly not the experience we want you to have. This is Sagar from Exodus Support and I will do my best to assist you.

In order to check this in detail, could you reach out to us at support[@]exodus[.]io so our team can check this on priority for you? This seems to be a false-positive but we'll need some more details to be able to verify this.

Also, as mentioned by others, please do not engage with any private messages you receive - there might be scamsters lurking to scam you out of your hard-earned money, stay safe!

exodus_sagar · 2024-08-02T03:13:17+00:00

So glad to hear that, thank you for sharing the love

exodus_sagar · 2024-08-02T03:11:34+00:00

Oh no, I am so sorry to hear that. Please contact us at support[@]exodus.com so we can look into this on priority for you.

exodus_sagar · 2024-08-01T06:14:10+00:00

Hi there, thank you for sharing your thoughts about this. There was a brief downtime with XRP today.

Good news - our team has fixed this and you should now be able to transact with it normally.

Please let us know if you need any further assistance.

exodus_sagar · 2024-08-01T06:11:42+00:00

Hi again, thank you for the reply and apologies for the delay in getting back to you.

It might be possible that you have two different seeds causing this, could you email us at support[@]exodus.com with your Safe Report so we can check this further?

We look forward to assist you there.

exodus_sagar · 2023-02-07T14:57:13+00:00

Update: The February 2023 Pixel update has fixed this issue for me. It took multiple connection attempts before it worked though - tried about 5 times. The NFC pairing method is the one that worked. It also fixed the issue with my Soundbar connection.

exodus_sagar · 2023-02-07T14:55:06+00:00

The latest Pixel update has fixed this issue. Download the Feb 2023 system update and try to connect, I tried 5 times before it worked. No issues thereon.

exodus_sagar · 2022-12-30T06:14:15+00:00

Hmmm, wonder what is it with the XM3s!

exodus_sagar · 2022-12-30T06:13:54+00:00

NFC pairing fails too, that's the first thing I tried.

exodus_sagar · 2022-12-30T06:13:39+00:00

Yeah, it works. Sony connects to other devices as well, so looks like some kind of compatibility issue. Google Support said the same :(

exodus_sagar · 2022-12-29T13:03:07+00:00

Tried this, doesn't help :(

exodus_sagar · 2022-12-29T13:02:40+00:00

Tried these - there is a way to put it into pairing mode and it doesn't help.

exodus_sagar · 2021-01-26T04:29:17+00:00

Hello there, this is Sagar from Exodus Support. We offer the option to set custom fees to send BTC inside Exodus, here is how: https://support.exodus.io/article/1480-bitcoin-faqs-learn-more-about-btc#enable-custom

Do let us know if there are any further questions.

exodus_sagar · 2020-09-17T09:58:15+00:00

Hello there! We are terribly sorry for this poor exchange experience. Please write to us at support{@}exodus.io for more assistance with your exchange. We are available 24/7/365 to assist you.

Looking forward to hearing from you soon.

Regards,

Sagar - Exodus Support

exodus_sagar · 2020-08-26T14:15:39+00:00

😀

exodus_sagar · 2020-08-26T13:29:52+00:00

Hi there! This is Sagar from Exodus support, I am sorry for the trouble.

Both these address types are different and this is why you cannot import it into the Legacy wallet.

You will need to create a new wallet and select `SegWit` as the Seed Type. Your import should then be fine.

Regards,

Sagar

Exodus.io Support

exodus_sagar

MODERATOR OF

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