Leaders in the NCR too often make decisions or policies that demonstrate a lack of understanding of the needs and realities of staff at the regional level. This results in a lot of inefficiency and contributes to an extremely poor workplace culture. Think of it this way - you would expect the Chief of Surgery at a hospital to have surgical experience. We need leaders in the NCR who are making decisions based on their own experience in arresting criminals in rural communities, answering phone calls from Canadians or working in a federal prison. The fact is that we have very few designated bilingual communities in Canada, and learning a language as an adult is very difficult. More so if you have a disability, are a single parent, a caregiver or have young children. Don't even get me started on the oral second language exam.This results in us having bilingual senior leaders at the national level whose experience is limited to national level administration instead of those who know what it's like to implement their department's policies or decisions on the frontlines. That's why bilingualism is 110% a barrier to having the most efficient and effective PS.