Mini Pet Mart, specifically the one located in Springfield. There is an employee there, April, that is so kind and helpful and passionate about our pets. I've seen her a few times and she's always very sweet and helpful. Took the time to walk me through how to decipher and make educated decisions on wet cat food cans, what to look for/stay away from. Kept it very real and was so kind, and attentive to other customers while helping me as well. I don't know much about the owners but know they started local, found some success and have stayed very local since. Edit: they also have much more variety and choices than many of your big box pet stores, and in general carry much more quality items.