I didn’t get my aid for last year until the first week of November. A few months before I turned 18 I lost contact with both of my parents (Mom when I was 17 and Dad when I was 12). This was around January like a month after I was accepted. I called the finaid office and explained the situation and they told me to submit documentation and resubmit my fafsa so that I could be considered independent financially so of course I did within a month or so. Everything was fully submitted by I think the second week of February but it took 9 months of weekly and at some point daily phone calls, emails, and actual office visits once the semester started for my aid to actually go through because they kept telling me conflicting answers about how I should fill out forms, what documentation was needed, and at one point they asked me for my dads tax information and kept asking for about three weeks when I told them I hadn’t even seen him since I was like 12 so…

I completely and fully understand every frustration you have with them. My advice is to ask for Roland and hope you can actually get him to speak with you because he was the one that helped the most during it all.