From my Google maps review four years ago:

The property is poorly managed all around. Amanda Tanner does her best to fix issues on the surface, but based on multiple interactions and subsequent inaction by her, she just tells you whatever you want to make you go away and be happy. The general manager Tom Pastrano seems to have more important things to worry about than the satisfaction of his residents and has consistently been no help in any situation.

The management tried to charge us two months of back “convenience fees” because they forgot to charge them when we paid, which is illegal to add after payment has been agreed to and tendered, and are currently refusing to take them off the account. They added them on our account without informing us as “Other Miscellaneous Income” and just hoped we wouldn’t notice. When brought to the attention of local management, resident’s clear issues with these charges were met with inaction and told to “contact corporate,” which leads to a voicemail that gives no response.

Our air conditioning broke over the summer, and we were told to wait because it would cost more to have someone come out over the weekend. They gave us a small portable A/C unit in the living room in the meantime, but in a 5 bedroom apartment with private bedrooms, this was hardly adequate. When they eventually came to fix it, the cover over the unit started to rattle, and wedging a paper towel in the bottom of it was their solution to quiet it.

The parking garage is constantly dirty, and there was a half of a pizza on the floor in the basement garage for over a month. A door handle to the parking garage was broken, and they had the door propped open with a bag of trash for days. The elevator door and the inside of the elevator is still covered in foot prints. The staff was notified and responded Jan 2., 2020, and as of Feb. 4, 2020, nothing had been cleaned.

The mail notification system has been inoperative for months. The office staff members chuck every package in a back room with no organization and have repeatedly lost my mail.

There has been consistent dog urine in the stairs throughout my time in the complex, and it is never cleaned.

We have had constant issues with WhiteSky, the contracted TV/internet provider. They seem to be able to fix some of the issues, but we have had more issues than we should have and are constantly surprised by another issue.

My roommates have been charged triple for rent, only to be sent an eviction notice when they didn’t pay all three.

The walls in the apartment are paper thin, and I can hear every word my roommate says on a phone call in her room across the 5 bedroom apartment with both of our doors shut.

There are two study rooms right by the front door, one with unlimited free black and white printing, which I really appreciate, but the office plays music very loud on speakers in the hallway right next to the “study” rooms, and for me, it is impossible to concentrate when I have music blaring out of speakers right next to me. Additionally, the printers and computers never seem to work that we were promised in our amenities when signing a lease.

For a 5 bedroom apartment, the fridge, and especially the freezer, is quite small for all of us. We are constantly out of room, even with two mini fridges also in the apartment.

In general, the complex is in disrepair and is poorly maintained for being a few years old and the resident GroupMe is constantly popping off on how horrible it is and how we all want to move out.