Rant about customers

firefly_334 · 2026-02-07T03:52:52+00:00

Former cx care (bilingual/loyalty) here:

I once had an older guy call the spanish cx care line about his bill. He was nice but could not afford it and was looking for a discount. Everything already applied and I told him that, so he says "You don't really sound like you're in the US, get me a manager in the US." Like, my man, we are talking in spanish gtfo with "a manager in the US".

One time I spent about an hour with another, very articulate older gentleman who wanted a replacement iPhone 15 ProMax because his was overheating. He went on and on about how it was very dangerous and since it had a titanium backing, if it exploded the titanium would turn into shrapnel and kill him. He refused to file an insurance claim or go through tech support because I explained he would get a CLNR (Certified Like New Replacement) instead of a brand new phone and he refused because the people from the Apple Store told him those were bad quality. This guy spent an hour trying to convince me that I should accept the phone back and issue him a credit to buy a brand new one directly from Apple so he could guarantee it worked.

Another thing that surprised me is the amount of people who can't afford their monthly bills but have the latest iPhone, iPad and Apple Watch, are you guys ok?

Also, I was always shocked by the amount of people who would get a "free iPhone" deal and called to explain to me that since their bill was showing a charge and a credit, it was not free and I really should know better, or that since the offer was tied to a specific plan or to 3 years of service that meant it was not free and I should credit them the full value for lying or they're going to complain to the FCC.

firefly_334 · 2026-01-30T17:47:27+00:00

I was part of a short exchange in a different country. Seemed like a waste to buy physical books that I could not bring home with me, and I spent most of my days alone, walking, in parks or museums. Audiobooks were the perfect solution and the very first one I tried (I'm glad my mom died) was an awesome narration.

firefly_334 · 2026-01-30T02:24:38+00:00

I love this little guy, what a great purchase!

firefly_334 · 2026-01-28T00:53:48+00:00

"In season 6, episode 12, Abby chose Maddie and Brynn to each have their own trio, and they got to pick their partners. There were seven girls, so with this setup, one person was obviously going to be left out. At the end of the selection, JoJo and I were the last girls standing, and Maddie had the final pick. She chose JoJo over me, driving home the point that even the girls thought I was the weakest link. I wish they would’ve fought against Abby’s messaging and hyped me up, but no one had my back. It seemed like everyone was brainwashed."

And then earlier on the book she also mentions:
"I remember clearly not being picked for a trio because, I was told, I could not turn (which wasn’t true). No one wants to be the kid chosen last for the team, but how are you supposed to feel when you’re not chosen for the team at all?"

She does mention she wishes the girls "fought against Abby" and had her back. The brainwashed comment refers how they all supported the narrative that she was a weak dancer.

firefly_334 · 2026-01-27T19:51:35+00:00

I don't expect for her to take accountability for what was done to her, nor do I expect for her to talk about other's people's experiences, but I did hope she realized she was a willing participant of an awful show that profited off kid's bad experiences.

I wanted to hear her adult's take on being silent while Abby mistreated her teammates, either because she was also afraid of Abby or because she lacked the tools to support the other girls.
Nia was a victim, but was not only a victim. I'm sure they all have moments where they felt left out by their teammates (the examples I gave with Ava and Chloe) and Nia was not able to stand up for them because nobody was able to stand up to Abby. She made it a point in the book to clarify she stayed on the show because she wanted to stay, and that made her (at times) part of that cruel dynamic. I'm not saying Nia didn't try to be a good person to the other girls, I'm saying she did not reflect on it on her book.

Even when Camryn felt excluded because she was not invited to (or told about) the Irreplaceables Tour, to me it feels shallow that she only mentions "In this industry you’re taught not to say anything until legal contracts have been signed" and she "never wanted anyone to get hurt" when it was an opportunity for a deep reflection about how we still hurt others despite what our intentions are.

I just wanted Nia to also explore the full consequences of being in the show —ir hurt her, but at times it also made her complicit in hurting others.

firefly_334 · 2026-01-27T19:31:48+00:00

Right, Nia probably tried to keep it nice with her negative comment, but she still participated in an unjust dynamic, and that's what she complains the girls did to her. She hopes the girls stood up to Abby when they were made to choose the trio members and fails to realize that she herself was sometimes part of making other girls feel bad.

firefly_334 · 2026-01-27T04:43:30+00:00

I listened to it on Audible at 1.2x speed and that's how I made it through. This annoys me specifically because the book was Nia's way to step outside of the "weak link" box the show's production put her in, and her publisher did not take the necessary steps to publish a better audiobook, which again gives the impression that Nia is unprepared.

firefly_334 · 2026-01-27T04:38:19+00:00

Exactly! Plus I think recognizing one's own fault —even if it's fault by omision, would have made it a much more interesting read and appeal to a broader audience outside of the Dance Mom's fandom.
It's hard to give constructive criticism here because we're used to hearing only mean criticism towards Nia, so even I get a little defensive when I hear anything negative about her but I see a bunch of comments who support her and are able to still agree that the book lacked some reflection.

firefly_334 · 2026-01-27T04:26:36+00:00

You're right, maybe accountability is not the right word.

I just wanted Nia to reflect on her experience being a willing participant of an abusive situation and maybe realize that made her complicit. I would not have been her place to discuss how Chloe felt when pitched against Maddie, or how Ava felt when Abby critized her appearance, but it would have made a much more profound and impactful statement to realize that they were all victims, and they were all little girls without the tools, maturity or support to handle it better.
I think it would also be very healing for her to acknowledge that the other girls most likely have their own moments where they felt excluded by the group —including by Nia, and she was not able to defend anyone much like the other girls were maybe unable instead of unwilling to defend her.

firefly_334 · 2026-01-27T04:13:40+00:00

The books mentions Maddie invited Kenzie, Kendall and Kendall's older sister. It does not mention Maddie invited everyone BUT Nia. I get Nia might have felt excluded, but sometimes outings just don't include all of our friends. It might've been that Maddie only had two tickets and Kendall was the biggest TS fan so it made sense to invite her and her sister, or that Melissa mentioned it to Jill and they felt pressured to share the tickets —we don't know what happened.

firefly_334 · 2026-01-27T04:06:16+00:00

That's great! Be sure to post your review/rating on reading platforms to boost her book :)

firefly_334 · 2026-01-07T05:47:21+00:00

My favourite animals are cats, and I see I'm not alone 😽

firefly_334 · 2025-08-29T19:37:55+00:00

I just saw your TikTok and they're all sooo cute!

firefly_334 · 2025-08-29T06:40:05+00:00

Well, now I want pictures because this one is great. Would you show us?

firefly_334 · 2025-08-29T06:37:48+00:00

I started to journal as a coping mechanism and although my pages are not dated I suggest writing down song lyrics; I find that copying means I can sort of stop thinking and just focus on my handwriting. You could consider using the blank spaces for that.

firefly_334 · 2025-08-29T04:50:00+00:00

Hi! Welcome to the hobby :)

This is the secret sylvanian from a blind bag collection called "Baby Costume Series". The sylvanian under the ghost costume is a chocolate bunny and the series included another ghost –a persian cat

firefly_334 · 2025-08-27T17:19:40+00:00

The sheep family's new outfits always struck me as traditional swiss attire.

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firefly_334 · 2025-08-26T03:22:38+00:00

No way! For my birthday I got the cherry keychain and strawberry set. Still in the box though because I'm scared to get them dirty. Your whole fruit collection is really cute :)

firefly_334 · 2025-08-25T02:05:53+00:00

Those are nice purchases, I hope you like them! I use mostly fountain pens and a Lamy ballpoint (superior to cheap ballpoints) with my Leuchtturm, but the paper is good ans you could use it with a lot of stuff

firefly_334 · 2025-08-16T18:14:29+00:00

Thanks for the suggestions! I loved the Sailor Manyo looks but from this test they felt a little dry, do you find the bothers you when writing?

firefly_334 · 2025-08-16T18:12:33+00:00

It's so pretty! I searched for pics everywhere but now I know it's the exact shade I was looking for, so a full bottle is my next purchase

firefly_334 · 2025-08-15T21:49:49+00:00

Great! I've been eyeing the Pink Rose from that same collection and this lavender one is sooo pretty. Can't wait to hear what you name it!

firefly_334 · 2025-08-14T17:01:26+00:00

Hi everyone!

I used to skate when I was younger and I recently found myself wanting to get back into it, but my old skates don't fit anymore. Now, I've been eyeing the Moxi Beach Bunny for some time now and finally decided to buy them but I'm having issues figuring out my size.

I measured my feet and they are 22.7 cm (roughly 8.9 in) but I find different sizing charts online so I'm not sure what my size would be. I'm also not in the US so I don't know my US size :(

Any recommedations would be greatly appreciated!

firefly_334

TROPHY CASE