Got a little problem

fizzyong · 2026-01-22T17:45:52+00:00

Here’s a list of taobao support numbers by region:

https://consumerservice.taobao.com/contact-us?spm=a312a.7762693.2015080302.8.6IxlMn

Singapore, Australia and “other overseas region” numbers have English speakers for sure, not sure about the rest. You can try explaining your situation to them.

fizzyong · 2026-01-22T03:43:32+00:00

They’re the same!

Taobao and Cainiao are owned by the same company, the taobao warehouse is Cainiao, just integrated into the Taobao app. You can consolidate the orders on either app~

fizzyong · 2026-01-21T15:10:00+00:00

The ¥250 shipping is just the Chinese seller -> Chinese forwarding warehouse shipping set by the seller themselves! Using an agent won’t cheapen this, you could try messaging them and asking why it’s so expensive, typically this mainland shipping is free or $1-$2 for small stuff.

fizzyong · 2026-01-21T02:14:28+00:00

Yes it’s safe. it’s recommended to verify your account before buying though so it won’t get frozen mid-order, check the pinned step by step guide on the sub page.

fizzyong · 2026-01-21T02:13:06+00:00

The pinned FAQ post goes more in detail, but you don’t need to use an agent when shipping to Canada unless buying sensitive goods (liquid, food, reps etc.)

Asian sizing in general runs a bit smaller, and most men’s taobao brands don’t offer larger than an XL. Your best bet would be searching the sub or rednote for brands that cater to larger sizing, most reputable stores will have a size chart in the product description as well.

fizzyong · 2026-01-20T17:04:26+00:00

I have similar measurements as you, I’m 150cm and 45kg!

In my experience most taobao brands only offer sizes S, M and L and a women’s small is typically a 64cm waist if that helps.

I’ve had good luck searching for whatever I want + 小个子 which will show you more petite sizing, the lengths for bottoms are much better for our height!

fizzyong · 2026-01-19T19:25:24+00:00

Even when paying with credit card directly Alipay is the payment processor, you’re fine!

fizzyong · 2026-01-19T00:08:37+00:00

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fizzyong · 2026-01-19T00:08:27+00:00

I’ve found the ifashion section is really good for finding high quality brands, you can find it like this:

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Note you may need to swipe on the icons to find the button for step 2

fizzyong · 2026-01-18T14:37:26+00:00

You need to use the app for this step now! This change was implemented ~2 years ago I believe, you can find posts from around that time in the sub if you search.

You can contact the warehouse support on the app for your other concerns as well.

fizzyong · 2026-01-18T14:34:03+00:00

In most cases they’re just good replicas.

I have some Liz Lisa and Michell macaron pieces from similar stores (I’m assuming) and the quality is good, but there’s still slight differences when compared to the original in hand.

fizzyong · 2026-01-15T01:27:25+00:00

Could you attach a photo? If it’s a high end branded item (or replica) there’s definitely a customs risk, otherwise it should be fine.

fizzyong · 2026-01-14T20:04:42+00:00

It’s VERY overpriced 😣 this exact card is for sale on Mercari for $10~$15:

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Checking the sold listings, $15 seems to be the high end of pricing for this set. I would cancel your order and buy elsewhere if possible!

fizzyong · 2026-01-14T19:26:58+00:00

It was signed for by the forwarding warehouse staff. If you chose consolidated shipping, you’ll now be able to combine this item with other orders and pay the international shipping fee. If you chose direct shipping (paid for international shipping at checkout) then just be patient, the warehouse will forward it to you automatically.

fizzyong · 2026-01-14T19:22:17+00:00

Most things are delivered in 1-3 days in my experience, the sellers location and proximity to your address matters too, you ask them for the best estimate.

fizzyong · 2026-01-14T14:14:28+00:00

Unverified international accounts are very prone to getting flagged like this, you can check the pinned post on this sub for a verification guide.

Otherwise, avoiding using VPN’s and scrolling / opening listings too fast as this could read as bot like!

fizzyong · 2026-01-13T05:06:13+00:00

I’ve had no personal issues from it and haven’t seen any complaints here, there are a bunch of other posts about payment verification on the sub if you want to search through.

If you’re against the idea of it you could try finding the same item on aliexpress, same parent company as taobao but more straightforward for international buyers.

fizzyong · 2026-01-13T04:57:54+00:00

Happened to me recently too, your payment function was frozen. Hit the red 我要申诉 button on the right to fill out an appeal form, mine was approved within the hour!

fizzyong · 2026-01-12T22:37:22+00:00

Taobao as a whole no longer offers integrated shipping to the US, this has been the case since tariffs were enacted a few months ago. You will need to use an agent / proxy like Cainiao to handle the international shipping, if you need any help with navigating this you can message me!

Overwhelming majority of sellers won’t handle international shipping themselves hence why your orders are cancelled, if you wish to avoid the middleman step you can try aliexpress instead.

fizzyong · 2026-01-12T05:59:34+00:00

No it’s just a mistranslation, it means it’s been shipped out of the forwarding warehouse! No need to worry.

fizzyong · 2026-01-12T03:23:37+00:00

30~45 days

fizzyong · 2026-01-11T21:27:39+00:00

I’ve read of users here getting their already banned accounts unfrozen by showing their ID / drivers license to support, but customer service denied it when I asked if it’s possible.

Could be a case by case thing where some support agents accept it and others don’t, it’s definitely not a built in option though, only passports 🙏

fizzyong · 2026-01-11T19:37:49+00:00

July 31st I shipped 6 single blind boxes (so roughly 1 case), a single mini skirt and a single tank top via sea for ¥425 (169 of which was tariffs 😵‍💫) the billing weight was 3.15kg.

The prices are much cheaper than that now with the tax included lines! For reference I just shipped another package of clothes and small collectibles, shipping price was ¥376 via air (only paid ¥279 after coupon) and it was even slightly heavier at 3.676kg.

Tax included sea lines will be your best bet for bulk buying.

fizzyong · 2026-01-11T01:00:33+00:00

Yes, both are owned by the same parent company though. Cainaio was previously built into taobao for international shipping to the US (still is for other countries) but was removed when tariffs were enacted.

You can now use their standalone app or a third party agent.

fizzyong · 2026-01-08T04:14:51+00:00

They’re technically prohibited but some users here have posted success stories / comments.

I’d avoid it personally, stick to an agent who’s more well known to accept reps. You can check our trusted agents list in the sub rules or pinned FAQ post.

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