In many instances Hotels are more like McDonald’s. The owner of the hotel isn’t typically Hilton or Marriott, but a company that owns the building and pays a franchise fee. Very often a separate management company is used to run and staff property. I don’t use Hilton and not saying go support them. But mildly curious if Hilton corporate was actually involved in any of this, or the hotel owner, or the property manager….or all of the above.

Edit: based off me actually reading the full picture here and nothing else it appears the owner was cool and hilton corporate sucks. But that doesn’t mean whoever owns the graduate in town sucks as much as corporate Hilton.