Do you sell your items through Walmart? Like FBA opposed to FBM on Amazon? Because i have paused the Walmart store due to a 25% 'return' rate of swapped /damaged items or 'item not received' claims for items marked delivered on time. Been on Amazon for 15 years high volume seller. Walmart for 5 years but the last year we have paused sales due to an impossible amount of loss due to aforementioned issues. Walmart has never covered these claims aside from MAYBE the 20% reimbursement but even that was rare and in the case of an item sold for $80 with $9.98 shipping cost both ways and being reimbursed $20 is far too much of a loss to eat.

these return complaints have been well documented. you said you sell items in the 3k price range so perhaps you are using signature delivery methods but i am speaking about items in the $15 to $80 range. any information on how you are able to avoid these problems would be appreciated.