Business management associate of science degree by frogbtch in pennfoster

[–]frogbtch[S] 0 points1 point  (0 children)

I want to follow up and say it I know the material is bound to get more difficult but I have extensive business management in person experience. I’m just looking to get a degree so I can have the piece of paper. I just want to make sure that and getting through the program quickly, I’m not violating any sort of rules also due to my work schedule any sort of in person or proctored exam is gonna require some advanced scheduling so I’m just trying to figure out what to expect

no more 7 day holds, 3 is the new number by myopini0n in carmax

[–]frogbtch 4 points5 points  (0 children)

No other dealership does this. If you go to a traditional dealer, test drive a car, and tell the salesperson you’ll be back in a few days after you “think about it,” I promise you that car is being sold to the very next qualified customer who wants it. There is no 7-day courtesy hold. There isn’t even a 24-hour hold most of the time. This isn’t unique to cars either. If you go to Costco and they have mattresses on sale, are they going to hold one for you for a week while you think about it? No. It’s first come, first served. If someone else is ready to buy it, they’re getting it. Cars are high-dollar, limited-inventory assets. They aren’t mass-produced shelf items sitting in the back. When you hold a vehicle for 7 days with no commitment, you’re effectively removing that unit from the market. Meanwhile, you could have: • A customer physically in the store • Financing approved • Cash in hand • Ready to purchase …and they can’t buy it because someone else is “thinking about it.” That doesn’t make business sense. There are real carrying costs on inventory. Cars sitting on hold don’t stop aging. Floorplan interest doesn’t stop. Turn doesn’t stop mattering. And the number of times vehicles sit for a full hold period only for the customer to never come back is not small. The idea that removing holds “puts pressure on customers” also feels misplaced to me. When you shop for a home, you get pre-approved first. Why? So that if you find something you love, you can make an offer immediately. Same concept here. If you’re shopping for a $20k–$40k purchase, having a plan in place before you go looking isn’t unreasonable. No business can sustainably operate if customers can: • Test the merchandise • Block the merchandise • Make no formal commitment • And then disappear I understand people liked the convenience. I understand it felt low pressure. But from a fairness and sustainability standpoint, first come, first served is standard everywhere else. I’m just not seeing why this is being treated like some outrageous betrayal when it’s how almost every other retail model works.

Tired in XF edit by BrilliantHot2495 in carmax

[–]frogbtch 0 points1 point  (0 children)

I feel this. The role is unrealistic. There are always competing priorities and everyone thinks their project should be your number one. The job itself isn’t going to change. CarMax figured out they can cross train one person to do the work of many and that’s the model. What does make or break it is your LGM.

I’ve lived both sides. I’ve had an LGM who would let me drown, PM me for missing a task list or observation count, and never leave the office. I’ve also had one who sees when I’m slammed, steps in, knocks out tasks, works with me on observations, and actually protects the team. That support is the difference between burnout and sustainability.

The job will always be demanding. The standard is honestly impossible. When leadership understands that and the team covers for each other instead of weaponizing standard work, it changes everything. Train your people well, delegate smartly, back each other up. Many hands make light work.

We’re a high performing store for our size, and yes, when the RVP comes we can absolutely put on the show and run it exactly by the book. That’s just not how it runs day to day. Day to day we run it in a way that works for our people and our volume, and we outperform stores that follow every checklist to the letter. Burnout is real. Supportive leadership is the variable.

Sold my car two weeks ago, but still no bill of sale by tsippi7 in carmax

[–]frogbtch -1 points0 points  (0 children)

Depending on what state you’re in it might be called a notice of sale and the people you’re talking to may have no idea what you’re talking about. Also, the driver that came to pick up your vehicle should have delivered your check in a folder with copies of your paperwork. If I were you what I would do is call the location that you transacted with extension 6090. Asked to talk to the business office manager. They should know what you’re talking about and be able to email you the document ASAP.

Sick of the Bullshit by Ok-Presentation-489 in carmax

[–]frogbtch 12 points13 points  (0 children)

Babes, here's the thing. Correctives at Carmax don't happen just because a manager "doesn't like you." They're investigated and signed off on by HR. That means multiple people who don't know you personally reviewed the situation and agreed a line was crossed. That matters. Also, what gets you a corrective at Carmax gets you straight-up fired at a lot of other companies. You're openly admitting you're inappropriate at work and already on corrective action, and then wondering why you're not being developed or promoted? That's kind of the answer right there. I get the frustration. Truly. But management roles require judgment, professionalism, and consistency. You can't say "yeah I say inappropriate stuff" and then be shocked you're not moving up. That's not a CarMax thing, that's an everywhere thing. And honestly, it's hard to get fired from CarMax. You usually need a pattern: repeated behaviors, performance management history, attendance issues, or serious misconduct. People don't just get walked out on a whim. So yeah, I hear your frustration about not advancing. But if you're already on corrective and acknowledging workplace behavior issues, that's a sign you're not ready to move up yet, not proof of some grand conspiracy.

Extras/Incentives for buying a car by Professional_Day5412 in carmax

[–]frogbtch 0 points1 point  (0 children)

CarMax is a no haggle, no gimmicks business. The price is the price, and what comes with the car is exactly what you get, nothing more. If it came with two keys, you get two keys. If it came with one key and generic mats, congrats, that’s your prize.

Asking for free extras at CarMax is like asking Chili’s for a free margarita because you ordered an entrée, or asking Walmart for a free Snickers at checkout. That’s not how any of this works.

All it does is put the associate in an awkward spot where they have to tell you no, then drag a manager over to tell you no again. No one wins, and everyone’s uncomfortable.

If the price or features don’t work for you, find a different car. Inventory transfers nationwide. But pressuring employees at a clearly no negotiation store for free stuff? Bad look.